A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

• Engaging with guests to build personal relationships and remedy any complaints

• Conducting regular front office inspections to ensure we're making the right first impression

• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

• Training team members on PBX procedures and taking the lead during an emergency or crisis

• Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.

What We need from you:

• Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration

• 3 years of Front Office/Guest Service experience including management experience

• Must speak fluent English

• Other languages preferred

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.