Front Desk Representative / Receptionist

Our client in the healthcare industry is seeking a Front Desk Representative / Receptionist to join their team. As a Front Desk Representative / Receptionist, you will be part of the administrative team supporting the office. The ideal candidate will have strong communication, computer, and organizational skills, enjoy working with people, and be team-oriented.

Job Title: Front Desk Representative / Receptionist

Location: Margate, FL

What's the Job?

• Greet patients and other visitors arriving for appointments
• Check patients in: (enter demographics, insurances, and authorizations)
• Responsible for the timely verification of medical insurance benefits
• Verify online or call insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
• Coordinate with patients regarding their insurance benefits and medical provider program
• Collect all co-payments/balances upfront
• Call PCPs to obtain referrals and/or authorizations if required by new insurance
• Obtain new providers information to add to NextGen
• Obtain, verify, and enter patient information into EMR. Ensures the accuracy of all entries
• Scan paperwork to EMR
• Complete end-of-day closing duties
• Assist in cross-training new personnel on front desk duties
• Answer phones promptly and courteously, handle requests and inquiries, or route as appropriate
• Check out every patient
• Make follow-up appointments and follow appointment scheduling protocol and forcing power protocol
• Post charges and keep the posting of capitations up to date
• Fax back the notes to the PCP or referral physician
• Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected
• Scan all supporting documentation into the patient's chart
• First point of contact between patient and office
• Greet and help patients by scheduling appointments, maintaining patient records, and answering telephone calls and inquiries
• Optimize provider schedules and patient satisfaction with efficient scheduling
• Communicate with the Doctor and Office Manager of scheduling changes and updates
• Verify patient insurance records and obtain authorizations for services
• Maintain office inventory and equipment by ordering necessary supplies

What's Needed?

• High School Diploma
• 1-2 years of Customer Service experience
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Ability to handle and diffuse patient complaints and disagreements
• Exceptional communication and interpersonal skills
• Experience navigating Electronic Medical Records and Outlook
• Bilingual English/Spanish (if requested)

What's in it for me?

• Full-time work schedule of 8am to 5pm EST
• Onsite work location in Margate, Florida
• Opportunity to work in a team-oriented environment
• Potential for growth and advancement within the organization

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.