Front Desk Team Member (Customer Experience Professional)

Job Title: Front Desk Team Member

Department: Business Operations
Pay: part-time$15/hr

Job Reports To: Office Manager of Ford Ice Center at Bellevue

Status: Non-Exempt
Location: Ford Ice Center- Bellevue

Hours: Monday- Sunday evening (5pm-11pm) shifts

Ford Ice Center at Bellevue is seeking an organized and energetic professional to delight our customers. This hourly part-time role is great for anyone who is in interested in Business Operations and would like to learn about customer service in the sports industry.

Major Responsibilities/Activities:

• Serve as first point of contact for visitors.
• Help guests with payments and registration for rink programming.
• Check in guests for programming and assist with skate rental and return.
• Responsible for enforcing ice skating rules and safety procedures during public session.
• Operate Point of Sale system.
• Assist with hosting birthday parties at the facility.
• Perform general closing responsibilities.
• Assist in maintaining general cleanliness of the facility.
• Perform upkeep items on checklist throughout the day.
• Perform other duties as assigned

Minimum Requirements:

• 18+ years old.
• Ability to ice skate preferred.
• Must be reliable, polite, cooperative, and work well with others.
• Must possess strong problem-solving skills, a pleasant demeanor and good judgement.
• Previous cash handling experience.
• Ability to engage with and serve the public, especially children.
• Ability to work Friday-Sunday evening hours, including holidays.
• As a condition of employment, qualified applicant will be subject to a background investigation, including a criminal history check, previous employment verification and character references.

Essential Physical Functions:

• Physical activities include sitting, walking, standing, bending, squatting, kneeling, twisting, lifting, grasping, balancing and handling of materials.
• Ability to stand or walk for extended periods of time.
• Ability to work with and around water and ice and to work at or below freezing temperatures for extended periods of time.
• Ability to work outdoors in inclement weather.
• Ability to speak and communicate clearly with others.
• Ability to lift up to 30 lbs.

Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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