Front Office Desk Agent (Full-Time) - Hyatt Regency Phoenix

Summary:

Starting at $19.50/hour

Role & Responsibilities include but are not limited to:

Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

Other duties may include processing forms of payment and responding to guest inquires.Previous customer service experience as well as the ability to communicate well with guests required.

Must have open availability and be able to work a flexible schedule, including weekends and holidays.

The Hotel

Located across the street from the Phoenix Convention Center, Hyatt Regency Phoenix places downtown Phoenix at your feet. We offer 693 reimagined rooms or suites, offering a new modern residential design and oversized windows viewing the surrounding mountains and cityscape .

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Qualifications:

• Previous customer service experience required.
• Intermediate Computer Skills with the ability to learn new programs.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Previous Customer Service experience

Benefits & Perks

• $150 a month stipend in our Employee Cafe (Full-Time Colleagues)
  

• Valley Metro Transportation Card (up to $50/month)
  

• Discounted & Complimentary Hotel Room Nights
  

• Medical Dental and Vision Insurance (Full-time colleagues)
  

• Retirement savings plan & Company match after 1 year
  

• Excellent training and professional development
  

• Opportunities to work around the world with Hyatt Hotels and Resorts
  

• Tuition/Wellness reimbursement, up to $1,000 a year !
  

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

About The Hiring Process

We are excited that you have chosen to express interest in joining Hyatt Hotels and Resorts. We will be sure to take a look at your application and get back to you within a week of your submission. Thank you for your patience while we do so .

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Proof of eligibility to work in the United States is required , as well as a completed background check.