Front Office Host | Full-Time

At Hyatt, we are making Travel more human.

As a Full-Time Front Office Host, you will be the first point of contact for our guests and provide them with a memorable and personalized experience. Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

Other duties may include processing forms of payment, handling guest requests, inquiries and complaints promptly and efficiently, and communicating with other departments to ensure guest satisfaction. Previous customer service experience as well as the ability to communicate well with individuals from diverse backgrounds is required for this role.

Evening, Weekend and holiday availability is required for this role.

BENEFITS! We care for people so they can be their best . Our colleagues enjoy:

• Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
• Referral Bonuses up to $500.00 - for bringing new members to our team
• Free & Discounted Room Nights - at Hyatt Hotels around the world
• Free Parking - Downtown Austin in our on-site garage!
• Discounted Bus Passes - subsidized by Hyatt, paid through payroll deduction
• Paid Time Off - after 90 days of service
• Healthcare FSA - saves you money for medical expenses
• Financial Assistance - T uition & Wellness reimbursement
• Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
• Employee Assistance - Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
• Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Previous experience in a front office or customer service role, preferably in a hotel or hospitality setting
• A positive attitude and a passion for delivering exceptional service
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and Opera PMS or similar software
• Ability to stand for long periods of time.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.