Front Office Lead

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Front Office Lead Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

• First contact for guest concerns - Each hotel to set specific options for service recovery - We Care Follow Up
• Training of new Hosts
• Conduct pre-shifts as needed to ensure clear communication of the day’s events to all other Front Office staff
• Assist with group reservation preparations such as pre-assignments and pre-keys
• Communicate with Housekeeping leadership and manage/monitor hotel and room type inventory
• Aid in maintaining cleanliness, stocking and overall appearance of front office areas
• Act as Manager on Duty in the absence of management
• Inventory control of front office supplies
• Guest satisfaction and recovery
• Monitoring Expedia/Booking.Com Extranets for guest billing/questions
• Monitoring Airline blocks - reservations/blocking
• Monitoring both Front Desk Shared Mailboxes and actioning on inquires/guest requests
• Processing forms of payment and responding to guest inquires

• Monitoring of Credit Card Authorization Platform- updating guest CCA forms includes setting up guestroom routing/payment/billing

• Other leadership tasks as defined by department management
• Open availability to learn night audit host role and assist when applicable
• Ideal candidate for this role shows interest in growth and advancement in hospitality leadership.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This is not you typical career opportunity. This is the Hyatt Touch.

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of Front Office Operations.