FT & PT Bilingual-Customer Retention Specialist (Remote)
3700 S. Stonebridge Dr., McKinney, Texas, Texas
Employer: Globe Life Inc.
Industry: Customer Service
Salary: Competitive
Job type: Full-Time
Job Description:
FT & PT Bilingual-Customer Retention Specialist (Remote) Primary Duties & Responsibilities Bilingual Customer Retention Representative (Full Time & Part-Time Openings) This position is work from home and we will provide you with the equipment! The Bilingual Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail-oriented. As a Bilingual Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential - hourly wage plus bonus based on performance. INDGLA1001
Required Skills
Required Knowledge & Experience
FT & PT Bilingual-Customer Retention Specialist (Remote) Primary Duties & Responsibilities Bilingual Customer Retention Representative (Full Time & Part-Time Openings) This position is work from home and we will provide you with the equipment! The Bilingual Customer Retention Department is responsible for conserving business on behalf of the Company. You'll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance. We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail-oriented. As a Bilingual Customer Retention Representative you'll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You'll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential - hourly wage plus bonus based on performance. INDGLA1001
Required Skills
- Excellent oral and written communication
- Superior customer service skills required - friendly, efficient, good listener
- Proficient use of the computer, keyboard functions and Microsoft Excel
- Ability to work under pressure and multi-task
- Excellent organization and time management skills
- Must be detail-oriented with the ability to analyze information and make logical conclusions
- Have a desire to learn and grow within the Company
- Must type 30 words per minute, pre-employment assessment required
Required Knowledge & Experience
- High school diploma or GED
- Customer service experience
Created: 2024-08-30
Reference: 15742
Country: United States
State: Texas
City: 3700 S. Stonebridge Dr., McKinney, Texas
Similar jobs:
-
TJJD - Program Specialist - Health Specialist - Mental Health Professional V- VI- VII - * * * $5,000 Recruitment/Retention Bonus - This bonus is applicable for external candidates only * * * (HSC) - 45032
CAPPS in Mart, Texas -
TJJD - Health Specialist V-VI - Health Specialist V-VI - Mental Health Professional - * * * $5,000 Recruitment/Retention Bonus * * * (GNS) - 44254
CAPPS in Gainesville, Texas -
TJJD - Program Specialist III-VI - Health Specialist III-VI - Mental Health Professional - * * * $5,000 Recruitment/Retention Bonus is applicable for external candidates only * * * (GID) - 36131
CAPPS in Giddings, Texas -
Retention Specialist (On-Site)
Altice USA in Tyler, Texas -
Part-Time Specialist IV, Retention
Lone Star College in Houston North Greenspoint, Texas💸 $15.85 per hour -
TJJD - Program Specialist III-VI - Health Specialist III-VI - Mental Health Professional - * * * $5,000 Recruitment/Retention Bonus * * * MCL) - 39880
CAPPS in Mart, Texas -
TJJD - Program Specialist - Health Specialist - Mental Health Professional V- VI- VII - * * * $5,000 Recruitment/Retention Bonus - This bonus is applicable for external candidates only * * * (HSC) - 44869
CAPPS in El Paso, Texas -
TJJD - Program Specialist III-VI - Health Specialist III-VI - Mental Health Professional - * * * $5,000 Recruitment/Retention Bonus * * * (BWD) -
CAPPS in Brownwood, Texas -
Retention Specialist-Commercial
Altice USA in Tyler, Texas -
TJJD - Program Specialist V-VI - VII Health Specialist V- VI- VII Mental Health Professional - * * * $5,000 Recruitment/Retention Bonus is applicable for external candidates only * * * (MCL) - 43358
CAPPS in Mart, Texas