Fulfillment Specialist

Starting Salary: $54,000+

If you're searching for a full-time, permanent work-at-home or hybrid career, we've got an opportunity for you to join our fast-growing team!

The WebstaurantStore is a leading e-commerce company that exists to meet the purchasing needs of food service professionals worldwide. As a remote or hybrid employee, you'll enjoy the same training and support to be successful in your position as employees at our physical corporate location in Lititz, PA. We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country. You will be provided with the essential computer equipment, such as hardware and software, needed to perform the job.

We are looking for proactive, detail-oriented candidates to join our growing company as a Fulfillment Specialist within our Stock Order Support department which is a part of the Order Optimization umbrella. This supply chain role mixes back-end order processing with internal and external customer support functions while focusing on problem solving and process improvement. This part of the supply chain is a key component of growing our business and serving the purchasing needs of foodservice professionals worldwide. We are currently hiring to support our Expedited Order Report Task group. Additional task responsibilities may be assigned in the future according to department needs.

As a Fulfillment Specialist you will:

• Evaluate the timeliness of expedited order delivery and determine refund amounts as necessary
• Build, maintain and analyze reports related to the expedited order fulfillment process
• Provide friendly & empathetic support, primarily through email, to customers and other departments on status of orders and troubleshooting
• Make and execute decisions regarding the best way to fulfill orders utilizing our proprietary software
• Investigate processing as well as customer problems and provide strategic solutions
• Collaborate with others in Order Optimization, Logistics and Operations to ensure efficient processing of orders
• Communicate, primarily through email, with internal and external sources to ensure effective order fulfillment specifically with our distribution centers and purchasing department
• Evaluate current processes and suggest any appropriate improvements to increase process efficiency and improve the customer experience
• Gain an understanding of automated order routing logic

We are looking for driven, motivated candidates who are:

• Detail oriented with strong critical thinking skills
• Adept at communicating effectively to a variety of audiences
• Able to prioritize and balance multiple responsibilities
• Willing to take initiative and ownership of problems to find solutions
• Confident working independently to solve new problems that arise without clear direction
• Able to balance desired business and customer outcomes
• A team player who wants to contribute to a thriving culture
• Able to flourish in a fast-paced, changing environment
• Comfortable handling a high-volume workload of recurring tasks
• Computer literate

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental/vision insurance, wellness programs, gym membership reimbursement, paid maternity/parental leave, and a 401k with company match.

If you're ready for a challenge and have the ambition to succeed in a fast paced, growing industry, we'd love to discuss the Fulfillment Specialist position with you! Submit your resume and apply online today.

Remote work qualifications

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.