What you'll do at

Position Summary...

What you'll do...

We are currently hiring for a full-time 1st shift Team Lead to join our Health & Wellness facility in Carrollton, TX. This position requires you to work onsite. Candidates will need to be available to work an 8 hour shift between the hours of 7am and 7pm. This position is full-time with a 40 hour work week. Weekend availability is required. Our facility is open Monday through Sunday with the work schedule rotating each week. This requires you to work at least one weekend day.

Walmart Mail Order Pharmacy team focuses on delivering the highest level of care for our patients throughout the entire country every single day. Our Walmart Mail Order Pharmacy team operates in many ways like a traditional pharmacy, just without meeting our customers face-to-face. We believe our people at Walmart Mail Order make the difference and we are committed to developing and empowering our team to help our patients and associates live better. Walmart Mail Order Pharmacy plays an integral part in our mission to making health care more accessible, convenient, and affordable for the customers in the communities we serve.

We are hiring for the following shift:

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  1st shift - must be available to work an 8 hour shift between the hours of 7am to 7pm. Weekend availability a must.

Minimum Qualifications:

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  High school diploma or equivalent
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  1 year of supervisor experience required
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  1 year of customer service experience required

Job duties include:

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

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  Supervise and coach coordinator I employees in a call center setting
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  Day-to-day activities performed in customer care service operations.
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  Ticketing system and other tools used to handle customer requests.
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  Manages contact center operations and supports new initiatives.
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  Interprets standard reports (for example, call trends, assignment and tracking reports), tracks key performance metrics, analyzes and interprets overall service levels, performance reports, and metrics, and makes necessary adjustments.
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  Oversees the effective implementation of daily staffing plans and scheduling adherence for the shift in partnership with workflows.
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  Oversees site management in lean staffing periods (for example, weekend coverage) and resources for overtime requirements.
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  Escalate systemic issues through available channels (for example, Gemba, Leadership, JIRA).
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  Problem-solving methodologies and tools and the application of those methodologies and tools (identify, map, break down, hypothesize, understand implications).

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

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  Multiple health plan options, including vision & dental plans for you & dependents
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  Free Membership and discounts in fresh produce
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  Financial benefits including 401(k), stock purchase plans, life insurance and more
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  Paid education assistance with college degrees through our Live Better U program
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  Parental Leave
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  Pay during military service
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  Paid time off - to include vacation, sick leave and parental leave
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  Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Equal Opportunity Employer - Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are:

Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices .

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart .

The hourly wage range for this position is $18.03-$31.01*

*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

- Regional Pay Zone (RPZ) (based on location)

- Sales Volume Category (SVC) (based on facility sales volume)

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1 year's experience in retail, contact center operations, or a related area.

Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervisory experience

Primary Location...

1025 W Trinity Mills, Carrollton, TX 75006-0000, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

• On average, how long does it take to fill out an application?
  
  On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.
• Can I change my application after submitting?
  
  No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
• How do you protect my personal information?
  
  Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
• What are the recommended Internet Browsers for applying for open roles?
  
  
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