Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The team

The Enterprise Operations as a Service Offering addresses our clients' needs for on-going operations of their technology and business process investments through multi-year contracts. We deliver continuous modernization, upgrades, and address incremental business changes as part of our engagements through our 5 key offerings: SAP Operations, Oracle Operations, IT Operations, Supply Chain Operations, Finance Operations.

The work you'll do:

ServiceNow Functional and Program Management supporting mission applications, development teams, and enterprise business units across an agency.

• Serve as the front line of defense for mission customers and agency users. This person will manage relationships with various stakeholders across the agency to prioritize and fulfill requirements.
• This team member is the "glue" for all things operations - develops metrics and dashboards
• Provides customer management, requirements, and process improvements
• Teach and coach team members
• Engage directly and works closely with clients and stakeholders, owning relationships, delegating, triaging, and prioritizing
• Work directly with Scrum Master and Product Owner to prioritize tasks and projects
• Work directly with the cloud engineers and developers to triage and conduct technical review meetings for customer requirements
• Coordinate with the vendor, other agencies, and other providers on product changes, demos, marketing sessions, and other meetings
• Support and manage the intake of ServiceNow requirements that the PMO received on a daily basis

Qualifications

Required:

• Bachelor's degree
• 5+ years of Project Management or Scrum Master experience within government consulting
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Active TS/SCI with poly security clearance required for this role
• Ability to work fully onsite in Fort Meade, MD

Preferred:

• ServiceNow experience
• Agile Certification
• PMP

#DS&J Intelligence

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References

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