Gen AI Solution Architect with GCP
El Paso, Texas
Employer: Capgemini
Industry: Developer
Salary: Competitive
Job type: Full-Time
Job description:
- Experience in designing and implementing Conversational AI & GenAI solutions
- Leads the development and execution of end-to-end operational strategies and plans that enhance the client and consumer experience and successful execution of Contact Center pursuits.
- Contribute to overall solution and service design, including operating model, service standards, and staffing pyramid, as well as staff vetting and hiring to build a high-performing team that successfully delivers outcomes for targeted client priorities.
- Expert capability to estimate, size, come up with dependencies/assumptions in AI & CCaaS solutions & operating Contact Centers.
- Proven ability to assess and provide strategic guidance to resolve mission-critical problems, create outcome-focused policies, and establish procedures that achieve business objectives.
- Expertise/Experience with the application and infrastructure ecosystem in terms of Products and technologies for Contact Centers
- Proven success in transforming solutions into deliverables, in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management (KM), Quality Assurance (QA), Training, Technology (CRM/KM, IVR/ACD, WFM, QM, etc.), Performance Management, Financial Management, Contract Management, Vendor Management, etc.
Created: 2024-06-15
Reference: 075305
Country: United States
State: Texas
City: El Paso
ZIP: 79901