General Manager For Transit Operations - 0824

Job Summary

Under limited direction and in compliance with technical, administrative, regulatory, or professional standards and guidelines, administers transit operations to ensure efficient and safe transportation of passengers. Supports the development, implementation, and continuous improvement of Safety Management System (SMS) processes and activities. Ensures compliance with municipal, state, and federal regulations regarding transit and fleet operations. Coordinates dispatch activities, communication within operations, and assignment of operators to obtain optimum use of facilities, equipment, and personnel. Evaluates services and programs to ensure the highest level of both service and efficiency. Ensures accurate recording of transit and paratransit ridership data, including verification of missed trips, schedule adherence, fare collection, and employee performance. Assists in resolving client and community concerns related to safe and efficient public transportation. Attends all Greenville Transit Authority (GTA) Board and other management meetings. Runs operations meetings. Utilizes facility and vehicle camera operational systems for accident, incident, employee injury, customer complaint, criminal, or other investigations. As directed, represents the GTA Board of Directors to transit stakeholders as well as to applicable federal, state, and local government agencies. Operates transit bus and trolley, as needed. Serves as a subject matter expert on the Accident Review Committee and Greenlink's Safety Committee as required. Supervises assigned personnel. Assists in providing information relative to operations during audits (i.e., Federal Transit Administration (FTA) triennial review, National Transit Database (NTD) annual reporting, etc.). Collects and analyzes performance data to prepare a variety of reports regarding productivity, current projections, and customer service. Produces reports and provides data for monthly Key Performance Indicators (KPIs).

Essential Functions

Essential Functions

% of Time

• Manage Transit Operations: Direct and manage fixed route, paratransit, trolley, and related operations. In collaboration with Deputy Director, develop and update departmental policies, including the Greenlink Operations Handbook and Standard Operating Procedures. Monitor direct reports for compliance with SMS processes and activities including hazard management practices. Ensure proper vehicle operation, customer service, and proper service performance of duties for frontline operations employees. Through subordinate supervisors, conduct road supervision to ensure compliance with safe operating procedures and state and/or federal regulations; ensure annual on-board ride-along evaluations of all Bus Operators occur; ensure the inspection of buses for such factors as cleanliness and appearance; take required actions to meet prescribed standards; ensure all fares and cash collection reconciliation meet the standards established by GTA; perform run cutting and schedule Bus Operators and other employees to meet operational demands directly. Recommend and participate in development of route or schedule changes to improve passenger services and increase revenues, as needed. In collaboration with Transit Projects Coordinator, provide feedback regarding bus stop locations and infrastructure, as needed. Check the accuracy of route timetables on a quarterly basis and make recommendations for schedule changes to publish via General Transit Feed Specification, printed materials, and the website. Prepare and validate the operational portion of any submissions/updates/requests/status inputs to key funding sources. Prepare and issue new schedules to operational personnel. Through subordinate supervisors, monitor bus routes to account for potential detours and roadway changes. Participate in City meetings related to road closures/events; oversee route deviation process for events. Investigate, respond, and resolve customer and community concerns/complaints directly or through subordinate supervisors within five (5) business days; initiate corrective actions designed to improve customer relations and services. Attend monthly GTA Board meetings. Prepare for and attend Director and staff meetings. As needed, participate in various partner/client meetings (universities, hospitals, shopping complexes, business owners, clients, etc.). Attend public hearings for any potential operational changes. Through reporting systems and subordinate employees, ensure Intelligent Transit System (ITS) is operating properly and that all operations personnel are using the system as required. Act as subject matter expert on public transportation operations for internal and external stakeholders. Coordinate with various City departments on matters affecting transit operations and operations employees. Review and coordinate requests for public transit service with internal/external stakeholders. Act as point of contact for external vendors relative to operational activities. Communicate with vendors regarding requests for repair and troubleshooting for items related to products and systems that may affect operations, including, but not limited to, ITS, fare collections systems, scheduling systems, radio communications, etc. Assist Safety & Onboarding Manager with recruiting, screening, and hiring activities, as needed. Act as hiring manager for Transit Shift Supervisor and Transit Dispatch positions. Serve as a subject matter expert on the Accident Review Committee and Greenlink's Safety Committee as required. Does research for budget forms and requests, prepares draft documents, and oversees non-discretionary expenditures.

60%

• Supervise Assigned Personnel: Supervise assigned personnel including setting performance expectations and standards and prioritizing and assigning work. Cultivate a healthy and positive work environment through employee engagement programs (such as employee lunches, social event, birthday celebrations, etc.). Write and conduct performance evaluations. Coordinate with and provide support to the Safety & Training division to ensure ongoing staff development and training is conducted in a timely manner for optimal staff performance. Ensure staff compliance with all applicable laws and regulations, City and department policies and procedures, and standards of quality and safety, consulting with other internal or external subject matter experts as needed. Coach, mentor, and counsel employees and, as appropriate, provide discipline consistent with Human Resources policies. Provide guidance to subordinate supervisors regarding employee conflicts, discipline, and coaching. Maintain a safe work environment and report any workplace accidents in a timely manner. Review and approve timesheets by comparing against trip sheets for accuracy. Coordinate with subordinate supervisors to correct identified errors as needed for accurate payroll processing. Approve leave requests and authorize work hours and overtime, as needed, to ensure operational coverage. Coordinate with applicable personnel to ensure random drug testing and medical card re-certifications are completed, as required.

30%

• Prepare and Present Administrative Reports: Represent the department at meetings or related appointments, as required. Assist in providing information relative to operations during audits (i.e., FTA triennial review, NTD annual reporting, etc.). Prepare written materials, correspondence, notices, and reports. Complete budget research and submit requests for operational items; track expenses in Transit Operating divisions. Provide operational statistics, working with Transit Dispatchers, Paratransit Supervisor, Transit Strategic & Capital Planning Manager, Fleet Manager, and Director for the NTD Report. Oversee and maintain all documentation required by federal, state, and local reporting requirements related to overall ridership, Americans with Disabilities Act (ADA) usage, ridership, revenue, etc. Collect and research information and data to prepare reports and recommendations. Prepare and ensure the submittal of monthly reports (e.g., On-Time Performance Report, Headway Report, Hiring Report, GFI Accuracy, Missed Trips, Schedule Adherence, and Summary Report). Provide data for monthly KPIs. Compile and submit quarterly and annual reports, being prepared to address questions from the GTA Board of Directors. Prepare special analysis as directed. Coordinate and develop requests for proposals (RFPs) for operations technology equipment, review, and score proposals, and select vendors. Interpret, and implement financial aspects of contractual agreements. Monitor and track contracts to ensure that all services provided are of the highest quality and consistent with terms of contract. Act as purchasing agent for Greenlink. Prioritize the allocation of financial resources to hazard management and mitigation activities.

10%

Perform other duties as assigned.

Job Requirements

• Bachelor's degree in public administration, transportation planning, logistics, business, or a related field that provides the skills and abilities to meet the requirements of the position.
• Documented experience may be substituted on a two for one basis.
• Over four (4) years of progressively responsible experience in transportation, logistics, or operations management field to include previous supervisory experience.
• Must have or obtain Effectively Managing Transit Emergencies and SMS Principles for Transit certificate within one (1) year of hire date.
• Complete Fundamentals of Bus Collision Investigation training within two (2) years of hire date.

Preferred Qualifications

• Drug and Alcohol supervisor training.
• Valid South Carolina Class B Commercial Driver's