General Manager, Service

As Tesla expands, we are seeking exceptional leaders to drive our growth by forming exceptional teams and refining processes that enhance the entire customer experience. As a General Manager, your primary responsibility is to guarantee the site's success by overseeing all sales and service operations. In this pivotal role, you will lead cross-functional managers and institute streamlined, customer-focused processes to propel Tesla's mission of accelerating the global transition to sustainable energy. We're looking for a candidate who can make a significant impact in this leadership position.

Responsibilities

• Team Development: Understands individual motivations and coaches for growth, fostering a culture of inclusion and psychological safety
• Customer Satisfaction: Manages the end-to-end customer journey, monitoring service trends, and improving communication, processes, and relationships
• Adaptability: Excels in dynamic problem-solving, leading with a clear "why," and remaining resilient under pressure, while actively pursuing personal development
• Results-Oriented: Communicates business priorities, ensures clear expectations, and takes ownership of site performance, setting and achieving targets while holding the team accountable

Requirements

• Bachelor's degree, professional experience leading an end-to-end customer-facing operation in a fast-paced environment, or equivalent experience
• Relentless drive for excellence; provides recognition and feedback daily while making team members feel included and valued
• First-principles thinker who finds a creative path to solve previously unsolvable problems, with exceptional integrity through dedicated and ethical approach to sales and service operations
• Commitment and enthusiasm to work evenings and weekends alongside the rest of the team
• Must be able to stand or sit for 8 hours or more; occasional travel required for offsite meetings and events, typically less than 10% of the time
• Valid driver's license required

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$108,000 - $162,000/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.