Job Title: IT Support Analyst
Location: Pennington, NJ
Duration: 12+ months

Position Summary
Internal Employee Technology Support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary system via phone. Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. Candidate should have excellent customer service skills. In-house training will be conducted. Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.

Required Skills

• Internal Employee Technology Support role for a global user-base.
• Role involves basic troubleshooting of Microsoft applications and proprietary system via phone.
• Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting.
• Candidate should have excellent customer service skills. In-house training will be conducted.
• Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems.

Desired Skills

• Technology Call Center and or Customer Service experience desired.
• Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents.
• Ability to consistently meet or exceed performance targets and goals correlated with call handling and customer service.