Greeter and Contact Center Specialist (Full Time)
Department: Front Office

Greeter and Call Center Hybrid Specialist

Pay: $17 per hour

Schedule: Varies during store hours - Will include weekends in regular schedule

When you join the Homemakers team, you will be part of an established company with a 40-year tradition of providing quality products to our customers, as well as a family and growth-oriented company culture for our employees. You'll find a wide variety of opportunities for development and advancement with Homemakers, as well as set schedule options, competitive pay, and a fantastic benefits package.

Here is just some of what we have to offer our full-time employees:

• Medical, dental, and vision insurance
• Pre-tax health and dependent care accounts
• Company-paid life insurance
• 401(k) with company match
• Profit sharing
• Short-term disability
• Employee assistance program
• Employee discounts (including Nebraska Furniture Mart)
• Paid time off
• Paid holidays
• Closed most major holidays
• Advancement opportunities

Position Description

This position is a hybrid role between our Greeter and Contact Center Representative. The employee will work as a Greeter during peak traffic hours and will work in the Contact Center for remaining time.

Greeter Position Duties

• Work independently to greet customers face to face in a retail environment.
• Welcome customers and confidently promote Homemakers non-commission shopping experience with customers.
• Answer inquiries & assist with problem solving for customers.
• Direct customers on where to find products throughout the store.
• Provide basic product knowledge to customers.
• Connect sales team members with customers who may need their help.

Contact Center Representative Duties

• Answer calls and return messages from customers checking the status of their online orders
• Utilize internal resources to gather requested information or to find a solution/response for the customer.
• Quote shipment prices. Enter and set up shipments and deliveries.
• Invite the customer to place an order if interest is shown on specific products
• Improve product knowledge by studying product information.
• Navigate homemakers.com to direct customer to information they may be seeking
• Manage multiple chat sessions at one time
• Assist in processing service e-mails

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