Grid Services Operations Lead, Tesla Electric

Tesla is enabling customers to mobilize the Tesla technology in their homes, maximizing the value added by their Tesla residential products. Tesla's growing portfolio of flexible behind-the-meter technologies and innovative customer programs are unlocking exciting new opportunities for two-way participation with the grid and accelerating the transition to sustainable energy. These customer programs require administration and support as they grow.
As a Customer Program Operations Specialist at Tesla, you will oversee multiple workstreams linked to our Virtual Power Plant (VPP) and Retail Electricity programs. Within this role, you will oversee automated and manual procedures connected to customer registration, billing, and payment management. Our ideal candidate would be concentrated on managing the day-to-day operations of retail power sales in Texas, as well as supporting other North American VPP programs.


Responsibilities

• Evaluating automated and manual processes for managing customer enrollment, billing, and payments for Tesla's Virtual Power Plant and Retail Electricity programs
• Manage workflows containing large volumes of requests and continuously optimize processes to protect customer experiences
• Monitor automated workflows for program enrollment, and report on failure rates and root cause analysis
• Serve as the operations expert and provide necessary reporting for continuous improvement and compliance
• Drive process improvements to streamline and automate workflows

Requirements

• 2-5 years of work experience related to distributed energy resources, retail electricity, or solar and battery technology
• Proficiency in SQL and experience with scripting in conventional programming languages
• Ability to manage multiple workstreams related to Tesla's Virtual Power Plant and Retail Electricity programs
• Excellent organizational and problem-solving skills with the ability to manage large volumes of requests
• Proactive approach to identifying and implementing workflow improvements to enhance customer experiences
• Capability to quantify and monitor workflow efficiency and automate workflows where possible
• Experience with software engineering organizations and/or project management tracking tools such as Jira

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program