Guest Experience Coordinator

Be part of our Guest Services team as Guest Experience Coordinator at the Hyatt Regency Indian Wells Resort and Spa. Located in Greater Palm Springs, Hyatt Regency Indian Wells Resort & Spa is completing a property-wide renovation and upbranding from Regency to Grand. Set to debut in 2024, Grand Hyatt will feature 531 newly transformed luxury guestrooms, suites, casita-style villas, and two brand new Celebrity Chef food & beverage venues. Set within the perfect backdrop of scenic Indian Wells, this property will be a destination favorite as it is positioned to take hospitality to a new level in the destination.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The pay range for this position is $18.00 - $21.00 hourly. This is the pay rate for this position that Hyatt Regency Indian Wells reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Responsibilities include, but not limited to:

• Sends all pre-arrival communication to all guests including World of Hyatt Elite guests and VIPs
• Responds to and actions all pre-arrival communication/replies back from guests via email, phone or text
• Block guestrooms for all arriving World of Hyatt Elite guests and VIPs
• Coordinate arrival requests/ special events with pertinent departments - Food & Beverage, Housekeeping, Front Desk, etc.
• Sends all "Day of Arrival" communications to all arriving guests daily welcoming them and setting the right expectations for the arrival
• Sends all "Day of Departure" communications to all guests daily thanking guests for stay and asking for feedback
• Assists with resolving guest issues during stay or post-stay
• Assists in answering phone calls and responding to text messages