Guest Experience Representative

About the Jacksonville Jaguars

The Jacksonville Jaguars are a professional football team and a member of the National Football League's AFC South Division. The Jaguars are one of the NFL's youngest franchises, playing their first regular season home game on September 3, 1995 in Jacksonville, Fla., and have since won four division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan's impact on the Northeast Florida community has exceeded $500 million, including charitable giving through the Jaguars Foundation, capital improvements to EverBank Stadium and the creation of Daily's Place, which hosts upwards of 40 concerts a year. The Jaguars and Iguana Investments recently opened the state-of-the-art Sports Performance Center (Miller Electric Center), which now houses all of football operations for the Jaguars, including players, coaches and other personnel. Over the next several years, the Jaguars and Iguana Investments will complete Phase 1 of the Shipyards, a reimagination of the riverfront which will include a Four Seasons Hotel and Private Residences, an office building and modernized marina, as well as begin additional projects to transform the area around the stadium into a year-round, mixed-use sports and entertainment district.

The Jaguars company values are Passion, Respect, Innovation, Dedication and Empowerment (PRIDE). The Jaguars believe in the importance of diversity, continual learning and transparency. We also understand the role that excitement, originality and fun play in the workplace. All of these ideas come together to build a strong and dynamic workplace culture. Because of this, we are dedicated to, and encouraged by, leading the way in developing a distinct and inclusive team.

Summary

The Guest Experience Representative position is part of the fast-paced and exciting game day operations team within the Guest Experience Department of the Jacksonville Jaguars. The Guest Experience Representative will report to the Senior Manager of Guest Experience.

Job Responsibilities

• Deliver excellent customer service to each fan entering and leaving EverBank Stadium through utilization of the WAVE service philosophy
• Provide accurate directions to seating sections and key attractions within EverBank Stadium and the surrounding areas
• Assist fans with any questions or issues that arise while at the stadium, including seat relocations and ticketing issues
• Understand and enforce all EverBank Stadium policies and procedures
• Strong verbal communication skills
• Problem-solving skills and the ability to remain calm under pressure
• Work cooperatively with other teammates to ensure a smooth and enjoyable guest experience
• Consistently perform at an elevated level of customer service and use competent judgement
• Must have the ability to anticipate needs, assess situations and act accordingly
• Using radio and verbal communication to inform the Command Center or supervisory staff of any issues that arise
• Collaborate with other departments including law enforcement, security, ushers, food service, ticket office, retail, parking, housekeeping and maintenance
• Perform individual duties as assigned

Job Requirements

Required

• Available for all the Jaguars home games played at EverBank Stadium, including postseason games and additional events held at EverBank Stadium
• Available to work nights, weekends and holidays if necessary
• Must be 18 years or older

Preferred

• Previous customer service experience

View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team!

Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements.

By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States.

Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.

Job Questions:

1. What is your compensation expectation? (Must provide response)
2. You understand this position is for game days only.
3. Do you live within 60 miles of EverBank Stadium?
4. Are you available to work all Jaguars games played at EverBank Stadium?
5. Are you available to work nights, weekends and holidays if needed?
6. Do you have any customer service experience?
7. What is one word that best describes you?

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