Summary:
Join us for an incredible opportunity to join our Front Office team as our Guest Experience Specialist at Hyatt Regency Seattle!

The Guest Experience Specialist supports our Front Office Team ensuring our guests have an incredible experience. The Guest Experience Specialist will report directly to the Front Office Manager and responsibilities will include:

• Monitor all Guest Feedback sites including HySat, TripAdvisor, Yelp, etc.

• Initiate pre-arrival communication to as many guests as possible with the goal of beginning a dialogue and creating stories

• Analyze survey data and communicating action items pertaining to areas of opportunity

• Service Recovery of Detractors and 'We Care' Guests

• Reinforce promoters by responding to their surveys and creating relationships with guests who are already loyal

• Meeting with our pre-arrival guests at check in or check out

• Analyze past opportunities and create action plants to improve their experience for upcoming reservations or groups

• Communicate goals and results with hotels on a regular basis

• Organizing Amenities for return guests and guests celebrating special occasions

• Responsible for Extended Stay Program

• VIP duties for Meeting Planners and V1/V2 - responsible for ensuring rooms ready for site inspection rooms and Meeting Planner arrival rooms

• Anticipate our guests' needs before the needs are needed

The hourly rate range for this position is $26.25/hour to $26.78/hour. The starting rate is $26.25/hour. This position also has an established rate for colleagues who have remained in the position for four years, which is $26.78/hour.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

• Medical insurance for you and your dependents for $106 per month, after 30 days of employment

• Vision insurance

• Dental Insurance

• 401(k) & Retirement Savings Plan (RSP)

• Basic Life Insurance

• Short Term Disability Insurance

• New Child Leave & Adoption Assistance

• Paid Time Off

• Full-Time Colleagues:

• Vacation Time

• 10 days (80 hours) earned upon completing 1-4 years of service
• 15 days (120 hours) earned upon completing 5-9 years of service
• 20 days (160 hours) earned upon completing 10+ years of service
• (2) Floating Holidays per year
• (6) Paid Holidays per year
• Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days - unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program

• Free Uniforms and Cleaning of your Uniform

• Discounted parking

• Discounted Rooms at any participating Hyatt location starting on your first day of employment

• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service

• Free colleague meals during shift

• Hyatt Colleague discount program

• Tuition Reimbursement

• ORCA Pass subsidy

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide.

Hedreen Hotel Employer LLC is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, caste or any other group protected by law.

Qualifications:

• Must be proficient in the following:
  • Microsoft Office products including Excel, PowerPoint and Word
  • Basic Graphic Design
  • Internet Explorer / Microsoft Edge / Google Chrome
  • iPhone / Android App Technology
  • Property Management Systems
• Candidates should have previous customer service experience, hospitality preferred
• Excellent written and verbal communication
• A dares to exceed the expectations of our guests and colleagues