Guest Service Agent (Part Time) - Hilton Cabana Miami Beach Resort
Miami Beach, Florida
Employer: Hilton Worldwide Holdings Inc
Industry: Guest Services, Operations, and Front Office
Salary: $17.00 per hour
Job type: Part-Time
Overlooking the Atlantic Ocean, the Hilton Cabana Miami Beach Resort offers direct access to the beach and the nine-mile Miami Beachwalk. Features include two ocean-view outdoor pools, poolside cabanas, and our private beach. Enjoy complimentary bike rentals and our bar with beach service.
Shift Pattern: variable with typical shift times from 7am-3pm, 11am-7pm and 3pm-11pm. Weekend/holiday availability required.
Pay Rate: $17.00 per hour
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Shift Pattern: variable with typical shift times from 7am-3pm, 11am-7pm and 3pm-11pm. Weekend/holiday availability required.
Pay Rate: $17.00 per hour
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Created: 2024-06-14
Reference: HOT0ALRU
Country: United States
State: Florida
City: Miami Beach
Similar jobs:
-
Guest Service Agent-Bahia Mar Fort Lauderdale Beach a DoubleTree by Hilton
Hilton Worldwide Holdings Inc in Fort Lauderdale, Florida💸 $16.00 per hour -
Agent - Guest Service-Overnight
Curio Collection by Hilton in Key West, Florida -
Guest Service Agent (Part Time) - Hilton Orlando Buena Vista Palace
Hilton Hotels & Resorts in Orlando, Florida💸 $18.45 per hour -
Hotel Host/Driver (Guest Service Agent Hybrid Position)
Transforce in Orlando, Florida -
Airport Cabin Service Agent - FLL UA
Unifi in Fort Lauderdale, Florida -
Guest Service Agent (Part-Time) - Conrad Orlando
Hilton Worldwide Holdings Inc in Orlando, Florida -
Airport Customer Service Agent - VPS
Unifi in Eglin AFB, Florida -
Airport Customer Service Agent - JAX
Unifi in Jacksonville, Florida -
Hotel Host/Shuttle Driver (Guest Service Agent)
Hyatt Hotels Corporation in Orlando, Florida -
Airport Customer Service Agent - ECP
Unifi in Panama City Beach, Florida -
Guest Service Agent - Conrad Fort Lauderdale Beach
Hilton Worldwide Holdings Inc in Fort Lauderdale, Florida -
Ramp Agent (Customer Service Agent) - MIA
Delta Air Lines in Miami, Florida💸 $19.00 per hour -
Airport Passenger Service Agent- TPA-Spirit
Unifi in Tampa, Florida -
Guest Service Agent - Hilton Fort Lauderdale Beach Resort
Hilton Hotels & Resorts in Fort Lauderdale, Florida💸 $15 per hour -
Guest Service Agent (Part-Time) -Bahia Mar Fort Lauderdale Beach a DoubleTree by Hilton
Hilton Worldwide Holdings Inc in Fort Lauderdale, Florida💸 $17.00 per hour -
Ramp Service Agent-MCO (Part-Time)
BBA Aviation Plc. in Orlando, Florida -
Customer Service Representative - State Farm Agent
StaffMyAgency LLC in Ocala, Florida -
Airport Wheelchair Passenger Service Agent-PNS
Unifi in Pensacola, Florida -
Customer Service Agents
RemX in Tampa, Florida💸 $17 per hour -
Spirit Airport Passenger Service Agent PT - MCO
Unifi in Orlando, Florida