Guest Service Representative-Hotel Front Desk - Swing Shift
Reno, Nevada
Employer: Atlantis and Monarch Casinos
Industry: Hospitality, Hotel
Salary: Competitive
Job type: Full-Time
Job Locations US-NV-RENO
ID 2024-20804
Employment Type Full-Time
Subdivision Hospitality, Hotel
Overview
Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties. All with a smile on their face!
Swing Shift Position
Responsibilities
Qualifications
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
ID 2024-20804
Employment Type Full-Time
Subdivision Hospitality, Hotel
Overview
Come join Team Atlantis! We are currently accepting application for Hotel Guest Service Representative. Guest Service Representative is responsible for all activity involving Hotel guest check-in/check-out. They must provide further guest service by accurately taking and relaying guests' requests to other departments such as Housekeeping, Engineering, Bell/Valet, Security, Concierge, VIP Services, etc. Other departmental duties. All with a smile on their face!
Swing Shift Position
Responsibilities
- Raise and maintain Atlantis Guest Service skills to establish four-star standards
- Increase Hotel revenue through commissionable opportunities
- Work in a fast paced, high volume environment
- Follow all company policies and procedures
- Maintains a polite and professional demeanor at all times
- Retrieve reservations in the computer, verifying special requests and accommodations, programming room keys, completing and filing registration cards, calculating room charges, making approved changes to guests' accounts, and collecting payment for all charges incurred
- Handling guests' mail, recording guests' comments, and restocking supplies
- Other duties as assigned
Qualifications
- Must also be able to handle large amounts of currency accurately and efficiently
- Ability to communicate effectively in a positive/upbeat fashion
- Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan + discretionary match
- Education Tuition Reimbursement Program
- Paid Vacation
- Holiday Pay
- Recreation /Fitness Discounts
- Weekly Resort Prizes
- Career Development and Training Workshops
- FREE daily meal
- Internal Advancement
Created: 2024-09-14
Reference: 20804
Country: United States
State: Nevada
City: Reno
ZIP: 89521
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