Job Summary

Under general supervision, and following established policies, procedures and professional guidelines, is responsible to the Manager, of Patient Relations for providing "world class" service to all patients, visitors, physicians and staff by creating an exceptional experience beginning with their first impression. This service includes interactions in a timely and professional manner with all. Demonstrates a "can do" attitude. Represents the hospital to create an exceptional experience by putting the customer first. Exhibits flexibility in job responsibilities and hours of work. Must be able to oversee and engage members of the volunteer team assigned to Guest Services. Performs job duties in accordance with the mission, vision and values of Tampa General Hospital.

Qualifications

• High School Diploma or GED.
• Requires knowledge of Medical Terminology.
• Two years of hospital work experience or equivalent customer service experience.
• Proficiency in MS Office and Epic.
• Demonstrates excellent written and verbal communication skills.
• Must demonstrate conflict resolution and organizational skills.
• Bi-lingual skills preferred.