Guest Services Event Staff

Miami, Florida

Employer: AEG

Industry: Facility Operations/Event Staff

Salary: Competitive

Job type: Full-Time

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Position Summary:

The Guest Services Event Staff will serve as one of the primary points of contact for all Marlins Park guests during games, special events, and tours.

Essential Functions:
Proactively greet guests at Marlins Park gates and ticket lines with a friendly greeting and a smile

Scan game tickets insuring that the proper ticket is being used to gain entry
Assist fans in locating their ticketed seats
Proactively provide assistance, answer questions and communicate security measures along with special event/ballpark information to guests
Provide wheelchair assistance to guests
Being alert to potential hazards in the ballpark such as foul balls and reporting incidents
Monitor your assigned area for issues and opportunities to make lasting memories for our guests
Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
Must demonstrate the ability to deliver exceptional customer service, to all guests as well as internal staff, via face-to-face interaction and/or telephone.

Qualifications & Requirements:

Required to work extended hours, weekends and holidays according to baseball/special events schedule.
Must be able to stay in one stationary position for long periods of time
Must be able to work outdoors during all times of the year.
Must be able to work all posts assigned, this includes but not limited to gates, interior, and exterior positions.
A minimum of (1) year of customer/guest services experience is required.
Must be able to interface well with all levels of the organization and represent the team in a highly professional manner.

Suggested Education & Experience Guidelines: