Join Hilton Grand Vacations and unlock the path to your career success! As industry leaders, we specialize in crafting unforgettable experiences and making a positive impact in our industry and communities. You have the opportunity to become our Guest Services Manager at Cancun Resort, where you will lead our team and guarantee that our guests have an unforgettable and satisfying experience from the beginning to the end of their stay. Apply now to join our team and start your journey towards professional growth and fulfillment!

Here's why you will love it here:

• Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
• Generous Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Responsibilities:

• Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Leads and accounts for the accurate collection of monies due to the property.
• Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
• Ensures the provision of special services to owners and guests.
• Manages personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management.
• Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
• Supervises payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
• Assists with owner and guest activities and recreation as required by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by Senior leadership.

Qualifications:

• Minimum of 5 years with direct Front Desk or Front Office operations experience in a hospitality environment
• At least 2-3 years of supervisory or managerial experience
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• Previous timeshare experience is preferred.
• Excellent verbal and written communication skills
• Computer proficiency

Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek's Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.