Guest Services Manager| Iowa Events Center & Wells Fargo Arena
Des Moines, Iowa
Employer: AEG
Industry: Facility Operations/Event Staff
Salary: $50000 - $55000. per year
Job type: Part-Time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
Guest Services Manager is responsible for scheduling and all departmental activities pertaining to Guest Services, Police, move in/out, and First Aid event staffing. Position is accountable for providing a safe and enjoyable arena environment for guests and staff and serves as on-site Manager for most events. Ensures that staff has appropriate knowledge and tools, through teaching and quality control, in order to attain service goals set by company and department.
This role pays a yearly salary of $50,000 to $55,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until September 20, 2024
Responsibilities
Qualifications
Overview
Guest Services Manager is responsible for scheduling and all departmental activities pertaining to Guest Services, Police, move in/out, and First Aid event staffing. Position is accountable for providing a safe and enjoyable arena environment for guests and staff and serves as on-site Manager for most events. Ensures that staff has appropriate knowledge and tools, through teaching and quality control, in order to attain service goals set by company and department.
This role pays a yearly salary of $50,000 to $55,000.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).
This position will remain open until September 20, 2024
Responsibilities
- Manages all Guest Service activities for events at Iowa Events Center to ensure high level of guest satisfaction in all pertinent areas of event experience
- Develops, maintains and implements all training activities for part time employees within the Guest Services staff; this includes public speaking, teaching large audiences as required
- Responsible for interviewing, hiring, and training department employees
- Plan, assign and direct workload for all Guest Services and phone operator staff
- Act as facility contact for all event related complaints, including but not limited to, answering incoming emails, calls, and event concerns
- Participate in formulating, administrating and developing policies and long- range goals/objectives for the Guest Services department
- Prepare staffing estimates and complete settlement bills for accounting when necessary
- Ensure employee schedules are entered timely into timekeeping system; making any updates to schedules and/or payroll sheets as needed
- Track attendance of staff according to Attendance Policy. Partner with HR / Director for any disciplinary required
- Responsible for scheduling and ensuring Events department is staffed appropriately based on estimates; coordinating with contacts from Security, Police and First Aid departments
- Act as Event Manager for events as needed; perform all related functions as required
- Be present for majority of Wells Fargo Arena events
- Implement disciplinary procedures with staff as needed
- Provide excellent customer service assistance to internal and external clients
Qualifications
- Bachelor's degree from an accredited college or university with major course work in facility management, management, business administration or related field preferred.
- 3-5 years' supervisory experience in similar field or in customer service industry
- Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously
- Must have demonstrated ability to perform effectively under stressful situations
- Training or knowledge in crisis management strongly preferred
- Knowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectives
- Must have a demonstrated ability to function in a fast paced, high-pressure environment
- Must be available to work a flexible schedule including long hours, nights, weekends and holidays as event needs require
- Ability to communicate clearly and concisely in the English language, both orally and in writing
- Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
- Proficient computer skills in a Windows format including experience with Outlook, Word, Power Point, Excel and Publisher. E-Time Timekeeping knowledge preferred but not required.
Created: 2024-08-22
Reference: 2089681
Country: United States
State: Iowa
City: Des Moines
ZIP: 50309
About AEG
Founded in: 1994
Number of Employees: 28000
Website: https://www.aegworldwide.com/
Career site: https://www.aegworldwide.com/careers
LinkedIn: https://www.linkedin.com/company/aeg
Facebook: https://www.facebook.com/AEGWorldwide/
Similar jobs:
-
Cashier | Part-Time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $15.00 per hour -
Concessions Cook | Part-Time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $15 per hour -
Parking Lot Attendant|Part-time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa -
Dishwasher & Catering Steward | Part-Time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa -
Senior Event Manager| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $50000 - $60000. per year -
Ticket Office Representative | Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $12. per hour -
Building Coordinator| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $17. per hour -
Culinary Prep Cook | Part-Time | Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $20. per hour -
Concessions Supervisor|Part-time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $17.00 per hour -
Engineer|Part-time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $22.00 per hour -
Guest Services Event Staff|Part-time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa -
Culinary Cook | Part-Time | Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $22. per hour -
Premium Seating Coordinator| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $17 - $20.00 per hour -
Concessions Supervisor|Part-time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $17.00 per hour -
Catering Bartender | Part-Time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa -
Warehouse Associate |Part-time| Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $17 per hour -
Catering Server | Iowa Events Center & Wells Fargo Arena
AEG in Des Moines, Iowa💸 $16 - $18. per hour