Guest Services Rep II
Rochester, New York
Employer: University of Rochester
Industry: Faculty
Salary: $17.64 - $23.81 per hour
Job type: Full-Time
Opening
Time as Reported Range URCA 203 Ofc for Academ Fin Admn & Plng
Schedule
8 AM-4:30 PM
Responsibilities
GENERAL PURPOSE:
Serves as a problem solver, advocate and liaison for faculty, staff, student, and visitors. Functions as the main resource for faculty, staff, student and visitor information and assistance. General duties include assisting faculty, staff, students and visitor, information, wayfinding, maintaining cleanliness of areas and various other duties as assigned.
JOB DUTIES AND RESPONSIBILITIES:
Other duties as assigned
QUALIFICATIONS:
Required:
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $17.64 - $23.81 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Time as Reported Range URCA 203 Ofc for Academ Fin Admn & Plng
Schedule
8 AM-4:30 PM
Responsibilities
GENERAL PURPOSE:
Serves as a problem solver, advocate and liaison for faculty, staff, student, and visitors. Functions as the main resource for faculty, staff, student and visitor information and assistance. General duties include assisting faculty, staff, students and visitor, information, wayfinding, maintaining cleanliness of areas and various other duties as assigned.
JOB DUTIES AND RESPONSIBILITIES:
- Serves as the front-line individual for greeting visitors to assigned location(s).
- Utilizing soft skills, assists diverse population of visitors to assure proper information is provided in a meaningful way. Communicates effectively and works through interactions where barriers to communication are present.
- Greets and checks in all visitors, which includes verifying information including, but not limited to: name of visitor, time of appointment/meeting, location of appointment/meeting, and office contact information.
- Effectively communicates accurate wayfinding instructions.
- Expertly navigates difficult visitor encounters. Determines when to escalate to management or Public Safety.
- Act as the liaison between visitors and assigned location(s) contacts or key stakeholders, communicating regularly and efficiently to ensure visitors are able to access the intended location(s).
- Communicates daily with departmental contacts and/or key stakeholders to ensure visitor logs are accurate and updated regularly.
- Enforces specific visitation guidelines as appropriate; consults with key stakeholders to determine exceptions to existing guidelines. Informs visitors of University policy and procedures, and independently determines appropriate next steps based on individual situation.
- Keeps abreast of changes policy, procedure and guideline changes to ensure compliance and safety for all visitors.
- Independently answers large volume of general inquiries involving all aspects of the University, including needs specific to the assigned location(s).
- Utilizing expert knowledge of available resources, uses critical thinking skills to ascertain individual needs/requests and provides accurate information. Directs visitors to proper resources as needed.
Other duties as assigned
QUALIFICATIONS:
Required:
- High School diploma or equivalent
- 2 years of customer service experience;
- or equivalent combination of education and experience.
- Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present.
- Ability to handle highly stressful and emotional situations professionally and respectfully.
- Strong communication skills.
- Ability to diffuse difficult situations with tact, respect, and professionalism.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $17.64 - $23.81 Hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Created: 2024-09-14
Reference: 253184
Country: United States
State: New York
City: Rochester
ZIP: 14608
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