Location:HealthPark Medical Center -9981 So HealthPark CircleFort Myers FL 33908

Department: Customer Service

Work Type: Full Time

Shift: Shift 1/5:00:00 AM to 8:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary

The primary function of the Guest Services Representative is to ensure that guests of Lee Memorial Health System, including patients, family members, friends, vendors, staff and all others are provided with the right information in a professional, customer-focused, timely manner. This position may be responsible for instilling and ensuring a service excellence culture along with Concierge services, flower delivery and the Fast Pass screening at all Guest Services desks (which may include surgical waiting areas and information desks) within Lee Memorial Health System. The position is responsible for creating a positive environment through cultivating and nurturing volunteer relationships and participation with the Guest Services Department. This includes development, coordination and retention of volunteer and concierge resources for these areas. This position will ensure there is adequate coverage for all shifts for the Guest Services desk operations, and that the most up-to-date information regarding system, campus, and community changes is available to the volunteers/staff through the information book and other materials.

Requirements

Educational Requirements

Degree/Diploma Obtained
Program of StudyRequired/
Preferredand/or
High School Diploma or Equivalent
Requiredor
GED
Required

Experience Requirements

Minimum Years Required
Area of ExperienceRequired/
Preferredand/or
2 Years
Customer ServiceRequired

State of Florida Licensure Requirements

Licenses
Required/
Preferredand/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferredand/or

US:FL:Fort Myers