Hardware Break Fix Engineer - Los Alamos, NM - DOE Q Clearance

Hardware Break/Fix Engineer needed for an opportunity with SOC's client to work in Los Alamos, New Mexico.
DOE Q Clearance is required or must have held one in the past 3 years (DoD Top Secret will be considered)
Responsibilities:

• Maintain the HPC systems availability to the customer
• Create and document site procedures, system diagrams, and other configuration or support documents
• Monitoring and maintaining system health on the HPC system(s) - compute, network and storage
• Reviewing, resolving and responding to client tickets
• Creating, monitoring and closing all support cases
• Maintaining availability reports for tracking SLA's
• Maintaining the system security posture required by the client
• Troubleshooting and repairing hardware issues
• Tracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts.
• Maintaining the on-call schedule to support our 365 24x7x2/4 contracts
• Assisting with hardware and system installation activities in new systems
• Maintain system software and firmware revisions, including patches, updates, and OS upgrades
• Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
• Provide solutions and implement repair or workarounds, when possible, fully documenting steps taken when required
• Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications
• Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.
• Participates as part of a team and maintains good relationships with team members and customers

Qualifications

• 3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Previous experience working on Servers, Storage, and Networking in a Datacenter environment.
• Understanding of a Data Center IT Operations environment
• Ability to lead and work effectively in a team environment
• Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
• Ability to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as needed
• Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
• Experience with project planning and management, process management, and team or project leadership preferred
• Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
• Professional written and verbal communication skills.
• Attention to detail with a focus on customer satisfaction
• Occasional travel for training is required

Desired Qualifications

• CompTIA A+ or Server+ Certification
• Security+ Certification
• Vendor Certifications
• HPC - High Performance Computing.
• Scripting languages (e.g. Bash, Perl, Python, etc.)
• Familiarity with ticket-tracking software (any ticket tracking is good)

In compliance with the Equal Pay for Equal Work Act, the annual salary range for this role is $80,000 to $100,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.
Employment Pre-requisites
The following requirements must be met to be eligible for this position: Successful completion of a background investigation, and d rug urinalysis.
SOC, a Day & Zimmermann company, is an Equal Opportunity Employer, EOE AA M/F/Vet/Disability.
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