Interested in leading software teams that are on the forefront of new business endeavors for Earth's leading cloud computing company? Would you enjoy broad yet equally deep scope that impacts all AWS systems globally? Are you up for leading the software teams that control and monitor the health and security of all AWS servers? AWS Monitoring & Console Services (MACS) offers you these opportunities and more.

What do we do: Our software teams develop the platforms and tools that support critical AWS monitoring and control plane functions.

What you will do: You will have the opportunity to lead the teams that build, refactor, upgrade, and scale distributed software systems for AWS Monitoring & Console Services (MACS) teams. You lead the long term strategy, budgeting, and challenging technical/business tradeoffs. You regularly work with senior AWS leadership to plan for the future.

Why it's high-impact: Our systems ensure that AWS services can control AWS hardware and to monitor this hardware for health and functionality. Our Monitoring & Console Services (MACS) teams are software teams within Hardware Engineering Services in AWS and own monitoring of 100% of AWS hardware, including the upcoming next generation prototype hardware. We are part of the larger AWS Infrastructure Services, AIS, which operates all AWS data centers and its software services worldwide.

What's the challenge: Our space is fast-moving, and has a large number of ambiguous and difficult challenges. The scale of our software services is as large as it gets in our industry. You will have teams of highly skilled software developers, support from your leadership, and you'll own your space. You will be responsible for identifying solutions, trying ideas, given space to fail and iterate to produce products that your customers love.

Who would succeed in this role: Deeply technical leaders, who stay close to the customer as well as the architecture and design. A leader of leaders who can coach their team on developing and operating systems at scale and who reaches out across the company to enlist input from key engineers to leverage the experience of the broader team. A person who dives deep in to a problem to deeply understand how things work, when to make subtle change, and when to disrupt the status quo to achieve the right results.

AWS Infrastructure Services (AIS), our parent organization, owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

- Effectively mentor and manage, and lead through other leaders, a team of software development managers and developers

- Ensure that Monitoring systems meet and exceed the functional and operational requirements from Hardware Engineering and from our service owner customers (EC2, S3, EBS, et al)

- Drive operational excellence

- Contribute to and lead design, architecture, process and development discussions

- Argue for the right outcomes with data, conviction and diplomacy

A day in the life

An effective leader of leaders for AWS MACS will coach SDMs and senior engineers, put in place excellent closed loop mechanisms, drives OP1/OP2 for Monitoring, sets Director/VP/AWS/S-team Goals, sets a high systems design goal, and drives program management excellence through TPMs. Head of AWS Console Services will work closely with the counterparts in Hardware Engineering Services, S3, EC2, EBS, Annapurna, DCO, Data Center Automation and other areas in AWS to meet their technical and business requirements.

About the team

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Cupertino, CA, USA | Seattle, WA, USA

BASIC QUALIFICATIONS

- 10+ years of engineering experience

- 5+ years of engineering team management experience

- 10+ years of planning, designing, developing and delivering consumer software experience

- Experience partnering with product or program management teams

- Experience managing multiple concurrent programs, projects and development teams in an Agile environment

- 5+ years of experience with distributed software development and operational support

PREFERRED QUALIFICATIONS

- Experience partnering with product and program management teams

- Experience designing and developing large scale, high-traffic applications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $198,100/year in our lowest geographic market up to $342,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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