Summary:
Customer Support and Services department of Safran Electrical & Power integrate Ventilation and Power aftermarket directorates into one global team. Based on a common front office (Power/Ventilation), this organization is in charge of customer support and sales development aiming to increase our services/MRO sales and improve our service level and customer satisfaction.
Customer Support and Services organization relies on regional teams of Customer Support and Sales Managers that will be managed by the dedicated Customer Support Regional Lead.
The CSM is in charge of:
• Customer satisfaction, main point of contact to customers
• Sales budget achievement and sales forecast for Ventilation and Power divisions
• Contract and proposal negotiation
The Head of Customer Support and Sales for the Americas primary mandate is to drive strategic leadership across our Ventilation and Power aftermarket directorates for the region. Taking a robust customer-centric approach, your main objectives will be to accelerate our services sales, encompassing both Ventilation and Power divisions, and improve our service level across the region.

Essential Duties & Responsibilities:
• Responsibility encompasses the entirety of the Americas region for both Ventilation and Power aftermarket directorates.
• Responsibility of leading and overseeing an experienced team of Customer Support Managers, reinforcing their drive to meet and exceed sales targets.
• Significant financial responsibility, managing an extensive sales budget and optimizing costs across the region.
o Manage a structured, regular customer communication/visit schedule;

• Lead and manage the regional team of Customer Support Managers to ensure excellent performance and high customer service standards.
• Drive the strategic direction for the department, aligning with broader business objectives.
• Oversee the contract negotiation and deal closure for major sales.
• Facilitate growth by identifying and capitalizing on business development opportunities.
• Uphold best practices, ensuring consistent application of all company policies and procedures.
• Department's performance in terms of overall sales turnover and customer satisfaction levels across the region.
• Successful leadership marked by the achievement of sales targets by your team.
• Identification and execution of business development opportunities resulting in measurable growth.
• Adherence to and successful implementation of company standards, policies, and procedures.
• Customer satisfaction (measured through internal and external customer survey)
• Strong customer relationship to be built through regular meetings
• Regular customer sales activity follow up
• Sales and customer satisfaction reporting to the management on monthly basis and ad-hoc
• Very closed daily internal relationship with Sales administration & Product support
• Responsible for taking actions to ensure customer satisfaction

Travel specifictity
• Willingness to travel for domestic and overseas business (50% or more)

Additional description
• Meeting the strategy requirements for sales that have been established - monitored through regular reviews

Candidate skills & requirements
Basic Qualifications:
Education and/or Experience:
• Bachelor's Degree and 10 years of aviation aftermarket activities.
• Strong MRO market knowledge
• Strong organizational skills, pragmatic and dynamic
• Customer oriented and able to operate effectively in a high pressure environment and pressing customer deadlines
• Communication and negotiation: skilled for a multicultural environment
• Willingness to travel for domestic and overseas business (50%+)
• Capable of working fully on own initiative
• Managing well under customer pressure
• Ensuring customer satisfaction while maintaining the technical and commercial interests of SE&P
• "Scores as a team" - works well with internal and external teams
• Leadership experience of working customers and taking lead on projects
• English fluent speaking - ideally a second foreign language

Physical Demands:
Sitting 60% / Standing 20% / Walking 20%

Work Environment:
The work environment is an office setting with moderate office noise. Travel may be necessary for domestic and international business engagements, training sessions.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job posting does not constitute a written or implied contract of employment.

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.

Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please call: 941-210-8648. We will decide on your request for reasonable accommodation on a case-by-case basis.

Annual salary
NA

Job location

Job location
North America, United States, Florida, Sarasota

City (-ies)
Sarasota

Applicant criteria

Minimum education level achieved
Bachelor's Degree

Minimum experience level required
More than 5 years