Head of Fraud Operations

Your role

Within Operations for the UBS US Wealth Management (US WM) businesses, you will be the senior leader of the Fraud Operations team supporting all aspects of fraud prevention and detection within the first line of defense. This critical role will be responsible for building out the team inclusive of centralizing our existing fraud management capabilities whilst also implementing a new system and operating model within Wealth Management Operations.

More specifically, you will:
• Launch the Fraud Operations capability within Operations inclusive of hiring and training staff and centralizing existing staff performing fraud prevention & monitoring activity across the COO organization
• Define and implement controls across our risk and control framework
• Define service level agreements and the underlying operational service model
• Define / document Procedures, checklists, supervision for all processes
• Responsible for all Fraud specific run the bank activities when the capability is launched (processing, service, and controls)
• Implement new responsibilities within the capability as defined by our fraud target operating model. This includes operational requirements for implementing a new application for Fraud prevention and detection across cash management and payment rails (Verafin).
• Post completion of the build of the new application, ensure robust testing and support the operational readiness for implementing the solution.
• Ensure operational readiness of the capability
• Represent operations in all relevant Fraud Risk governance forums

Your team

You'll be leading the Fraud Operations team. This team is responsible for coordinating all day-to-day activities for fraud prevention and detection within Operations and supporting the Wealth Management business in the US. The team is located in Weehawken, New Jersey and Nashville, Tennessee. You will be reporting to a senior manager within the the COO Operating Head organization

Your expertise

• 10+ years of experience in either fraud, risk management, and or Operations
• 10+ years of experience in the financial services industry.
• Knowledgeable about fraud risks associated checking, ACH, wires, and other payment rails
Excellent problem solving analytical and investigative skills, detail-orientation, independent thinking, and organizational skills
• Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex issues / concepts to peers and management
• Demonstrated ability to work effectively with individuals with diverse backgrounds and positions
• Ability to influence and establish relationships with key stakeholders
• Track record of driving change and achieving results
• Experience in an Operations environment and understand the complexities of cross functional processes
• Broad Operations and system knowledge across multiple disciplines
• Series 99

About us

UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we're more than ourselves. Ready to be part of #teamUBS and make an impact?