Zachary Piper Solutions is seeking a Help Desk Analyst to join a government consulting company located in Arlington, VA for a 100% on-site opportunity. The Help Desk Analyst will be responsible for providing Tier I/II support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.

Responsibilities of the Service Desk Analyst include:

• Solve tier I and tier II system queries, requests, incidents, software setup, printer support, and hardware support problems
• Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
• Answer questions for users via phone, email, live chat, and instant message

Qualifications for the Service Desk Analyst include:

• 2+ years of IT Support, Help Desk, Network Administration, and/or Mobile Device Management Experience
• Experience providing technical support for software applications, mobile devices, hardware, and network systems.
• Technical support experience with hardware, network systems, mobile devices, and software applications
• Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
• IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP)
• Requires an ACTIVE Secret or Top-Secret Clearance

Compensation for the Service Desk Analyst includes:

• Salary Range: $60,000 - $70,000 *depending on experience & non-negotiable above $70k*
• Full Benefits: Cigna Medical, Dental, and Vision, 401k, etc
• Shift: 6AM EST- 3PM EST

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