Help Desk Analyst - ENT - 10:00 am - 7 pm

Compensation:
Pay Range: $17.50 - $29.20 /hour

- Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks , UAB Medicine provides a variety of resources to support employees both personally and professionally.

Job Highlights:
A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine's IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.

Work with the Best at UAB Medicine :
UAB Medicine is Alabama's largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham , Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.

- U.S. News & World Report 's Best Hospitals, #1 in Alabama
- America's No. 1 Best Large Employer, Forbes , 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center

Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture . Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match .

Duties

To provide support to end-users for PC, server or mainframe applications, and hardware. To restore service and/or identify and correct core problems by interacting with network services, software systems engineering and/or applications development. To simulate or recreate user problems to resolve operating difficulties. To recommend systems modifications to reduce user problems. To refer more complex problems to intermediate and/or senior level. This position will commit to fostering an environment of heightened security following Information Technology Security Policies and participating in security training, such as Health Insurance Portability & Accountability Act (HIPAA) and Family Education Rights and Privacy Act (FERPA), on an annual basis.

Job Specific Duties

• Provide technical assistance and support for incoming queries and issues related to computer hardware, software, and network.
• Monitor help desk phones, emails and other electronic problem reporting mechanisms.
• Ensure responses are appropriate, precise, and timely.
• Implement and install new computer solutions, contributing to logistical solutions for unit needs.
• Utilize the Problem Management database to register problems and record most effective solutions.
• Contribute to departmental training with other staff and supervisor.
• Effectively resolve customer IT needs, record events/problems as well as their resolution in a ticketing system, and perform other duties as assigned.

Qualifications

Associate's degree in Information Systems or a related field and two (2) years of related experience required. Work experience may substitute for education requirement.