Help Desk Analyst

The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and requests, including those impacting or involving end-u . The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the companys growing environments. Additionally, the Analyst must be able to manage the complex software and hardware requirements often necessary to support the varied roles of the end-user. The Desktop Support Analyst will be customer service driven and work closely with our clients to provide quick and effective resolution to system inefficiencies. As part of the DC Desktop Team, this individual will support the enterprise desktop environment, and assist the Network, Server, and Telecom teams located in San Francisco in resolving any related issues at the local distribution center with DC infrastructure hardware, primarily located in IDFs and the MDF.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Experience Years
Experience required in technical support and customer service 3+ Years
Experience with enterprise wide OS/application refresh projects (Desired)
3+ Years
Experienced in supporting standard enterprise applications, such as Anti-virus/malware client, Microsoft Office/Outlook, VPN, etc. 3+ Years
Experienced in support of RF scan guns, tablet, and mobile devices in an enterprise setting (Desired) 3+ Years
Experience working in a team-oriented, collaborative environment
3+ Years
Experience supporting Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange, Visio, and Outlook 3+ Years
Experience supporting Active Directory and SCCM
3+ Years
Zebra and laser printer basic repair and troubleshooting (Desired) 3+ Years
Power Shell and environmental scripting 3+ Years
Experience in warehouse operations, including the flow of materials from inbound receipt to outbound shipping (Desired)
3+ Years

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.