Insight Global is seeking a Help Desk Analysts to support a newer help desk at one of their large government clients in Harrisburg, PA. This individual will be assisting with fielding calls related to a grant system used by internal/external individuals. He/she must have strong communication skills and be able to respond to calls/tickets in a timely manner. The ideal candidate will have at least one year of experience with help desk support and has experience working within ServiceNow. This role will be fully remote however this candidate must reside within driving distance of the client site to pick up their equipment on the first day.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 2+ years of experience in help desk support
- Experience working with a ticketing system (ServiceNow is a plus)
- Strong communication skills and experience handling inbound calls
- Must reside in Pennsylvania

*Prioritizing IG rehires*

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.