Main Responsibilities:

* Communication between field, sales, business development managers, clients, and or co-workers

* Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues

* Answers and directs phone calls to appropriate departments

* LiftWatcher + LiftIQ Administrative tasks + help desk monitoring

* Well Management (Creation, deletion, modification, Admin Center)

* User account management

* Basic real-time communication troubleshooting

* Check RTU Address

* Check IP Address

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* Knowledge and experience using ticketing systems preferred

* 1-2 years of prior support experience

* Attention to detail

* Initiative

* Excellent written & verbal communication

* Problem-solving skills

* Excellent customer service skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.