Help Desk III

One of our Fortune 500 clients (A major State Government client) is looking for Hardworking & motivated talents to join their awesome team. Help Desk III will be Supporting the Instructional Technology Services team, this role provides technical support, account management, device imaging, and application deployment. It resolves complex computer issues, supports end-user technologies, and helps establish technical policies and procedures. Additionally, it offers leadership in administering IT ticketing systems and requires strong communication and collaboration within the team.

Title: Help Desk III
Location: Madison WI
Duration: 12+ months (with highly possible extension)
Pay rate: $27 - $29/ hr. on W2

Top Skills & Years of Experience: -

• Ability to independently perform root cause analysis and issue resolution of complex IT issues related to DFI hardware and software (e.g., Lenovo Laptops, Apple iPhones, MS Windows, M365).
• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.
• Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.
• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice to have skills:

• ITIL 4 Foundation certification or similar
• CompTIA A+ certification of similar
• PMP certification or similar

Additional details:
Within the Instructional Technology Services team, providing technical support to staff as part of the internal Help Desk team as well as providing account management, device imaging and deployment, application deployment, and integration of agency configuration management for Help Desk staff to use daily. The position also provides an advanced troubleshooting skill set for resolving complex computer support issues prior to involving System Engineers, and assists in ensuring established technical, security, and procedural processes are followed.
The position works to support and secure end-user technologies, including system management tools and software services. Additionally, this position shares responsibility for formulating and establishing agency technical policies, procedures and guidelines for monitoring, managing and maintaining personal computer systems in a complex server and network environment. This position also works within the Technical Services team to provide team and agency wide leadership for administering and further developing ticketing systems for IT process management. The work environment requires team communication, cooperation, collaboration, and participation in planning.

We are looking for the candidates who are eligible to work with any employers without sponsorship.

If you're interested, please click ‘Apply' button.

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