Help Desk

Mclean, Virginia

Employer: System One Holdings, LLC
Industry: 
Salary: Competitive
Job type: Full-Time
ALTA IT has a Contract to Hire position open for a Helpdesk Specialist.

Onsite in Tysons Corner, VA (4 days a week) 1 day in Arlington, VA
US Citizen

Technical Support - Internal

  • Provide in-office 1st and 2nd level Deskside IT support to the offices in Tysons Corner
  • Troubleshoot and resolve hardware, software, application, network, user access, or related issues
  • Create tickets and document all activities in helpdesk ticketing systems
  • Escalate more complex problems or unresolved issues to next level of support
  • Utilize and become proficient with standard support tools (i.e. Service Now)
  • Assist with in-office meetings utilizing Surface Hubs and Owl conferencing systems

Additional Responsibilities
  • Address client questions using available information resources
  • Comply with Corporate IT Service Management and Service Desk policies, procedures and directives
  • Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests
  • Recommend process changes as needed to improve service levels
  • Communicate company policies and standards
  • Stay current with information technology systems and industry trends
  • Provide evening and weekend support (off-hours support), as assigned, on a rotating basis

What You Will Need:
  • Bachelor's degree from an accredited university plus 4+ years of professional experience OR 8+ years of professional experience in lieu of degree.
  • Working knowledge and hands-on support of Windows 10 in an Active Directory environment
  • Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams
  • Experience with Microsoft O365 and Microsoft Intune
  • Experience supporting Microsoft Azure, Office 365, and Microsoft technologies (SharePoint, OneDrive) is preferred as well as an understanding of cloud computing
  • Experience working professionally with customers remotely via phone, chat, email, and in person
  • Strong communication (written and verbal), multitasking and customer service skills
  • Work effectively in a team environment to maintain Service Desk coverage and support model
  • Proficient in managing multiple tasks at one time and prioritizing said tasks
  • Experience supporting smart phones including iPhone and Android models
  • Strong problem-solving skills
  • Must be proactive, punctual and be able to multitask efficiently.
  • Strong planning and organizational skills
  • Demonstrated skills in working with users in person and remotely

What Would Be Nice To Have:
  • Experience working with Audio/Visual conferencing equipment
  • Experience with minor troubleshooting for printers
Created: 2024-05-17
Reference: 320196
Country: United States
State: Virginia
City: Mclean

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