Help Desk Technical Support 1 Newport News, VA
6-month contract
Pay: $16.00-$21.00/hr BOE
U.S. Citizen required
Sorry, No C2C or third party resumes

Position Summary / Responsibilities
Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Requirements
AA or other 2 year technical degree in related discipline and 0 years' experience

Special Requirements
Must be available 1st shift (7:00am - 3:30pm ) 2nd Shift (3:30pm - 11:30pm), and 3rd Shift (11:30pm - 7:30am) with rotating weekends.
Mostly remote role, no set schedule to be onsite.

- Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications
- Experience doing technical support over the telephone and/or in chat
- Experience with troubleshooting Windows clients
- Experience working remotely

Items the Hiring Manager is looking for
Customer service. Call center. Technical support (Windows).

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