Help Desk Technician

A luxury retail client in San Diego, California is seeking a Help Desk Technician to join their team. This individual will provide comprehensive support to employees by assisting with help desk tickets such as onboarding and offboarding, platform access, and equipment. This role is on-site 5 days per week in Carlsbad.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

Experience supporting Mac OS devices and systems
Experience with ticket documentation and ticket management
Excellent communication and customer service skills
Experience handling Tier I help desk tickets for internal u

Nice to Have Skills & Experience

Jira Service Management experience
JAMF for mobile device management
Experience with Google Workspace

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.