Help Desk Technician

An employer in the Portland, OR area is looking for a motivated Helpdesk Technician to join their team. The ideal candidate will have background in both over-the-phone for all of the clients locations, focusing on Portland, OR. They will be supporting internal employees technology, specifically Dell and mobile products. They will need to handle 20-40 tickets a week, generating a personal queue of responsibility.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 1-2+ years of help desk / technical support experience
- experience working with a ticketing system
- excellent customer service presence
- high character and motivation to work hard

Nice to Have Skills & Experience
- experience with Cherwell ticketing system

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.