This position will be on-site in Seattle Monday-Friday. Any interested persons for this position must be able to provide their own transportation to work. This position will serve as a contact for level 2 support, serve as a contact for users having problems using computer software, hardware, and operating systems, and escalates, as necessary. This position requires the person be able to speak to persons with technical and non-technical department staff and find solutions. Trupanion is rolling out over 700 laptops and this person will be responsible for all technical support. Experience rolling out laptops is required. Jira service desk will be the new platform for ticketing, so this experience is required.

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Required Skills & Experience

Windows 10

Microsoft Office

Any ticketing tool: 15 tickets a day / currently on Fresh service (not 100% required, HUGE plus)

Access controls experience : implementing SOX across the organization

Jira Service Desk- required

Experience rolling out laptops: 700 Laptop roll out

In person technical troubleshooting experience

Need good verbal and written communication: true costumer service individuals

Nice to Have Skills & Experience

Windows 11

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.