Hospital Customer Service Self-Pay Supervisor
Los Angeles, California
Employer: UCLA Health
Industry: Ambulatory/Clinical Care Services
Salary: $68800 - $141000 per year
Job type: Full-Time
Description
As the Hospital Customer Service Self-Pay Supervisor, you will be responsible for leading a team within a call center, focusing on Guarantor billing and collections, escalations, self-pay credits and refunds, and bad debt vendor management. You will:
As the Hospital Customer Service Self-Pay Supervisor, you will be responsible for leading a team within a call center, focusing on Guarantor billing and collections, escalations, self-pay credits and refunds, and bad debt vendor management. You will:
- Oversee daily operations of the call center team, ensuring efficient handling of tasks related to billing, collections, and customer service.
- Monitor and manage designated work queues, including SP Aging and SP Credits, VCC Phone System KPIs, Payment Plan status, Patient Escalations, Staff Productivity, and Quality Review.
- Assist in managing outsourcing relationships with relevant vendors, agencies, and telecommunication providers.
- Assign work based on directives from the Manager on a daily, weekly, and monthly basis.
- Review staff work for accuracy and completeness, providing feedback using our Quality Review process
- Ensure the timely and accurate handling of self-pay refunds and the resolution of patient credit balances
Created: 2024-08-30
Reference: 20764335
Country: United States
State: California
City: Los Angeles
ZIP: 90291
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