Hospitality Operations Manager, NF-05

Summary

Candidates should have prior experience in hospitality at the local, regional and headquarters level with specialized experience in hotel operations (rooms, F&B, recreation, events, etc.) and support department (finance, human resources, procurement, security, engineering, etc.).

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.

This vacancy may be used to fill additional positions within 90 days of the closing date.

This job is open to

• The public
  
  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

This position is open only to current and former DoD NAF Employees and current, eligible DoD Appropriated Fund Employees.
Other candidates will not receive consideration.

Duties

Supports IMCOM HQ management of the AFRCs and Army Lodging function under the direction of the IMCOM G9. Manages strategic processes associated with program implementation reflecting the requirement of DOD and U.S. Army. Research program requirements, identifies and evaluates multiple alternative solutions, formulates programs and supporting processes to address needs, and monitors solution implementation. Identifies fiscal requirements associated with program execution, and identifies trends and requirements for change as a result of analysis. Maintains knowledge of total program actions to ensure seamless management of specific processes in support of total activity needs within existing DoD and Army policy. Makes recommendations to improve efficiency, reduce costs, and modify project goals and organizational objectives. Supervises program managers of multiple centralized program area(s) at a Headquarters level and the AFRCs. Provides a full range of supervisory functions.

Researches program requirements, identifies and evaluates multiple alternative solutions, formulates programs and supporting processes to address needs, and monitors solution implementation. Prepares statements of work and other documentation to support acquisition of central program solutions as necessary. Develops appropriate systems to track program actions, identifies fiscal requirements associated with program execution, and identifies trends and requirements for change as a result of analysis. Maintains knowledge of total program actions to ensure seamless management of specific processes in support of total activity needs within existing DoD and Army policy. Determines and implements changes to policy and supplemental guidance as required.

Advises and assists subordinates in solving unusual or significantly complex and difficult problems, and renders decisions on controversial matters. Coordinates with other managers and representatives from other organizational entities to resolve problems. Prepares workload and production reports. Makes recommendations to improve efficiency, reduce costs, and modify project goals and organizational objectives. Is responsible for operating within budgeted allocations for the office. Assures budget revisions are approved to avoid over-obligations.

Manages strategic processes associated with program implementation reflecting the current needs of the Army with regards to the total program. Assesses all program actions to ensure potential for successful field implementation as well as cost effectiveness. Maintains adequate internal controls for responsible area(s). Effectively and efficiently evaluates and completes actions ranging from those with OSD level interest to those generated by field activities.

Requirements

Conditions of Employment

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position to include a T1 level check
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A valid passport may be required for overseas travel
• May be required to complete the Financial Disclosure (OCE 450)

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

Possess five years of experience as a hotel manager or major department head in a property with 100 or more guest rooms, or in the management of multiple hotel program functions at the headquarters level.

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks.

All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Possess an additional five years of experience in senior hotel management roles, such as General Manager, Assistant General Manager, Chief Operations Officer, and Chief Financial Officer, with a proven track record of successfully overseeing multiple hotel locations.

Possess a comprehensive knowledge of the full range of principles, concepts and methodology associated with lodging functions to plan and complete assigned workload

Possess a comprehensive knowledge of the policies and procedures of the functional and administrative areas such as contracting, finance and accounting, budget, counsel, information management, etc., to coordinate and resolve questions/problems.

Possess skill in maintaining effective working relationships with both internal and external customers to serve as a point of contact for assigned projects.

Possess skill in written and verbal communications to explain/defend status of project, make presentations in public forums, etc.

Possess detailed knowledge of multiple hotel program areas such as financial management, housekeeping, asset management, capital projects, or front desk/reservations.

Possess experience in analyzing operational issues and developing and implementing solutions.

Possess experience in developing requirements documents.

Possess extensive expertise in optimizing hotel operations to enhance efficiency, reduce operational costs, and improve guest satisfaction, driving overall business performance.

Possess experience managing various hotel types, including resorts, mid-scale, and boutique properties.

Possess familiarity with advanced hospitality management systems, property management software (PMS), Point of Sales (POS) and other relevant technologies.

Possess extensive experience in leading and executing large-scale hotel capital projects, including renovations and property expansions.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

• A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.
• Payment of Permanent Change of Station (PCS) costs may be authorized based upon eligibility and a determination that a PCS move is in the Government interest.
• The Duty Station for this position is located at Fort Sam Houston, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, TX. Telework is not guaranteed, however you may be eligible based on current agency policy.
• A relocation or recruitment incentive may be authorized up to 10%. A service agreement may be required.

• Benefits
  
  Review our benefits

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

• Benefits
  
  Review our benefits
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents must be submitted with your application:
  
  
  • Resume
  
  
  Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
  
  The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
  
  
  • Cover Letter
  • DD-214/ Statement of Service
  • Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
  • Other Document not Listed
  • Resume
  • Separation Notice (RIF)
  • SF-50/ Notification of Personnel Action
  • Transcript
  
  
  Only those documents listed above will be reviewed; additional documents are not necessary (i.e., performance appraisals, certificates, etc.). A cover letter is optional and will not be used in the initial rating by HR. You must ensure your experience is detailed in your resume.
  
  The following documents will be forwarded to the hiring panel: Cover letter, resume, and transcripts.
  
  Including any of the following on your resume may result in an ineligible rating:
  
  Classified or government sensitive information
  
  Social Security Number (SSN)
  
  Photos of yourself
  
  Personal information, such as specifically mentioning your age, gender, race/national origin, etc
  
  Encrypted and digitally signed documents
  
  Illegible documents or files that cannot be opened
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  Electronically https://www.usajobs.gov/ and search for announcement number NENAFCC2412553127. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.
  
  It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).
  
  If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.
  
  Agency contact information
  
  Carrie Johnson
  
  Phone
  
  000-000-0000
  
  Email
  
  carrie.j.johnson10.naf@army.mil
  
  Address
  
  CC-NAF-W6BD20 IMCOM FMWR HQ
  
  DO NOT MAIL
  
  Fort Sam Houston, TX 78234
  
  US
  
  Next steps
  
  Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents must be submitted with your application:

• Resume

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

The below items are accepted and may be needed to support a qualification and/or claimed priority/preference

• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action
• Transcript

Only those documents listed above will be reviewed; additional documents are not necessary (i.e., performance appraisals, certificates, etc.). A cover letter is optional and will not be used in the initial rating by HR. You must ensure your experience is detailed in your resume.

The following documents will be forwarded to the hiring panel: Cover letter, resume, and transcripts.

Including any of the following on your resume may result in an ineligible rating:

Classified or government sensitive information

Social Security Number (SSN)

Photos of yourself

Personal information, such as specifically mentioning your age, gender, race/national origin, etc

Encrypted and digitally signed documents

Illegible documents or files that cannot be opened


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Electronically https://www.usajobs.gov/ and search for announcement number NENAFCC2412553127. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).

If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.

Agency contact information

Carrie Johnson

Phone

000-000-0000

Email

carrie.j.johnson10.naf@army.mil

Address

CC-NAF-W6BD20 IMCOM FMWR HQ

DO NOT MAIL

Fort Sam Houston, TX 78234

US

Next steps

Referred applicants will be evaluated by a rating panel to determine the quality and extent of total accomplishments, experience, education, and/or certification. The top candidates will be forwarded to the hiring official for selection consideration and may undergo an interview and reference checks.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request