Hotel General Manager

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2024 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team!

Hotel General Managers are leaders on all American Cruise Lines ships. As General Manager, you will lead the hotel and food service teams, while ensuring our guests are provided with the highest level of service in a clean and safe environment. The entire hotel department will report directly to you as we travel the rivers and waterways of the country. This is a traveling position that will immerse you in the hospitality, food service, and cruise industries.

Your primary duties include overseeing the day-to-day hotel operations and onboard food services, as well coordinating onshore events. Other responsibilities include coaching and training the hotel team and establishing collaborative relationships among team members. At all times you must ensure that our company policies are applied and upheld in a consistent manner. To make sure that you are well-supported onboard, we have a network of onshore operations and logistics personnel throughout the country who are available to assist you.

Being a manager on board a cruise ship is an adventurous career choice. Every day you will visit a different city and view a new landscape. All travel and on board living expenses are covered, so you will be able to enjoy the journey while saving and earning competitive pay. With brand new ships launching this year, we would love for you to join our growing team today!

Responsibilities:

• Lead the Assistant Hotel Manager, Housekeeping Manager, and Dining Room Manager.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to guests.
• Resolve guest complaints in a timely manner.
• Provide a positive guest experience through quality, safety, and strong customer service.
• Continuously improve the daily performance of the shipboard team and hotel department.
• Communicate effectively to all other departments including housekeeping, food and beverage, etc.
• Evaluate with each department head their identified goals and the action steps to achieve them within the acknowledged length of time.
• Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries.
• Perform bartending duties as needed with other management personnel.

Qualifications:

• 3+ years of hotel or food and beverage management experience.
• Bachelor's degree in business or hospitality management is preferred.
• Willing to live and work aboard the ship.
• Optimism and a hardworking drive to succeed.
• Cruise industry experience not required.
• Transportation Worker Identification Credential (TWIC)

Work Schedule:

• 7 Days per week while onboard the ship.
• 6 to 8 weeks working and living onboard the ship.
• 1 to 2 weeks shore leave vacation.
• Accommodations and meals are provided onboard.

Perks:

• Benefits package including medical, dental, and matching 401k.
• Complimentary travel accommodations.
• Training programs to support you.
• Continuous growth in the company.
• Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts.

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