Housekeeping Manager

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity:

The Housekeeping Manager is responsible for overseeing all aspects of housekeeping and laundry operations to ensure a clean, safe, and welcoming environment for our residents. This position will lead a team of housekeeping staff, manage inventory, and collaborate closely with other departments to deliver outstanding service.

What You'll Do

• Supervise, coach, and develop housekeeping staff, providing regular feedback and conducting performance reviews.
• Conduct daily walkthroughs to inspect the cleanliness of common areas, public restrooms, and resident rooms.
• Complete room inspections to ensure adherence to cleanliness standards and create work orders to address any deficiencies.
• Inspect model apartments regularly to maintain high presentation standards.
• Manage and maintain inventory of housekeeping and laundry supplies, ensuring adequate stock levels and proper storage.
• Verify deep cleaning processes during room turnovers to ensure units are rent-ready and meet established standards.
• Utilize OnShift scheduling system to create weekly schedules, ensuring appropriate coverage and adherence to budget.
• Uphold resident quality assurance by responding promptly and courteously to resident concerns related to housekeeping services.
• Support sales efforts by ensuring model apartments are impeccably maintained and assist with sales tours as needed.

What You'll Bring

POSITION REQUIREMENTS / QUALIFICATIONS:

• Must be at least 18 years of age.
• Must pass State and Company criminal background/drug screens.
• Proven experience (3+ years) in housekeeping management, preferably in a senior living or healthcare setting.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Excellent organizational and communication skills.
• Knowledge of housekeeping practices, infection control procedures, and safety standards.
• Proficiency in Microsoft Office Suite required. Experience with scheduling software (e.g., OnShift) highly preferred.