HR Service Center Representative I
Charlotte, North Carolina
Employer: CocaCola Bottling Co Consolidated
Industry:
Salary: Competitive
Job type: Full-Time
Requisition ID: 188401
Posting Locations: Charlotte
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Job Overview
The HR Service Center Representative I serves as a point of contact to respond to basic employee and manager inquiries through telephone and email support. Provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while maintaining a high level of customer service. Escalates time-consuming and complex issues and inquiries to Subject Matter Experts (SME's) and Centers of Specialized Expertise (COE's) for resolve. Works closely with other HR stakeholders and leads the team in actively supporting the company's HR culture.
Duties & Responsibilities
Knowledge, Skills, & Abilities
Minimum Qualifications
Preferred Qualifications
Work Environment
Office environment
Based out of the Corporate Office in the South Park neighborhood of Charlotte, NC
Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Nearest Major Market: Charlotte
Posting Locations: Charlotte
Click here to view a Day in the Life of our Teammates!
Our Secret Ingredient is our Teammates.
We offer great rewards , competitive pay , career advancement and growth opportunities .
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance - Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
Refresh and Grow your Career with Us!
Job Overview
The HR Service Center Representative I serves as a point of contact to respond to basic employee and manager inquiries through telephone and email support. Provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while maintaining a high level of customer service. Escalates time-consuming and complex issues and inquiries to Subject Matter Experts (SME's) and Centers of Specialized Expertise (COE's) for resolve. Works closely with other HR stakeholders and leads the team in actively supporting the company's HR culture.
Duties & Responsibilities
- Provides resolution through accurate and timely information to current and previous teammates who correspond with the HR Service Center with a wide array of matters (benefits, payroll, policy interpretation, employee relations, etc.)
- Offers professional and confidential customer service at the highest level to contribute to employee engagement
- Assists teammates with the use of our self-service portal and knowledge base to fulfill future needs independently when practical to do so
- Initiates case records and closes on the first contact when possible or assigns to Subject Matter Experts or Centers of Excellence
- Conducts other administrative and transactional tasks, special projects, and other duties as assigned
- Works with outside vendors to serve employees and to meet business needs (Equifax, ADP, The Work Number, etc.)
Knowledge, Skills, & Abilities
- Minimum 1-2 years experience working in customer service (additional consideration given to HR shared service center environment experience)
- Proven ability to work swiftly but conscientiously to serve the needs of employees while remaining attentive to others in the queue
- Demonstrated problem-solving skills including experience handling disheartened callers in a professional manner
- Effective oral and written communication skills, including but not limited to strong interpersonal skills to assist employees and managers of all levels
- Demonstrates strong organizational and follow-up skills
- Ability to multitask effectively and prioritize work
- Excellent keyboard skills which include MS Office skills to create routine correspondence, reports, or presentations
- HR software experience preferred
- Exhibits strong ability to effectively partner with HR Service Center Team and others (HR and other operations)
Minimum Qualifications
- High school diploma or GED
- Knowledge acquired through 1 to up to 3 years of work experience
Preferred Qualifications
- Bachelor's degree
- Bi-lingual in English and Spanish
Work Environment
Office environment
Based out of the Corporate Office in the South Park neighborhood of Charlotte, NC
Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Nearest Major Market: Charlotte
Created: 2024-06-01
Reference: 188401
Country: United States
State: North Carolina
City: Charlotte
ZIP: 28269
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