HUC (Health Unit Coordinator) - Emergency Department

Cocoa Beach, Florida

Employer: Health First
Industry: Health Unit Coordinator
Salary: Competitive
Job type: Full-Time
Job Description

POSITION SUMMARY:

To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by organizing unit activities, coordinating and relaying information to health care team members, patients and families in an accurate and timely manner.

PRIMARY ACCOUNTABILITIES:

Quality/No Harm:

  • Demonstrates accurate order management and communicates vital information to the appropriate staff.
  • Maintains a clean and safe environment.
  • Orders received are initiated in a timely manner.
  • Utilizes Health First computer systems with regards to order management.
  • Maintains Teletracking on the nursing unit with appropriate accurate information.
  • Maintains Patient chart.
  • Demonstrates knowledge of computer downtime procedures and maintains only most current forms
  • Facilitates response to call lights within a timely manner.
  • Demonstrates SuperUser ability with computer software applications.
  • Participates in orientation of associates.
  • Admits, discharges and transfers patients in a timely manner.
  • Demonstrates effective telephone etiquette. Facilitates telephone communication between licensed staff and physicians.
  • May have limited access to authorized medication storage areas as needed to perform assigned duties.
  • Responds to visitor/patient emergencies appropriately according to department/facility standards.


Stewardship:

  • Demonstrates and/or makes suggestions toward the positive financial performance of the unit.
  • Uses and cares for equipment and supplies economically.


Customer Experience:

  • Provides service to patients and families with sensitivity and respect for their needs.
  • Maintains patient's current demographic information.
  • Coordinates appointments and transportation as needed for patients.
  • Contributes to the patient experience as evidenced by positive patient satisfaction scores and HCAHP scores for department/medical center and/or written compliments by patients/others as well as consistent performance of purposeful hourly rounding and bedside shift report.
  • Supports the Health First Philosophy.


Qualifications:

QUALIFICATIONS REQUIRED:

  • High school diploma or equivalent.
  • Must hold current AHA BLS Healthcare Provider Completion Card prior to start date and maintain.
  • Previous experience in a healthcare setting.
  • Knowledge of medical terminology preferred.
  • Basic knowledge of computer hardware and software.
  • Must be able to speak/understand the written and verbal instructions of the English language.


PHYSICAL DEMANDS:

  • Manual dexterity required for computer work.
  • Visual acuity and hand eye coordination to perform various tasks.
  • Ability to speak and articulate clearly.
  • Ability to work extended hours and vary work assignments and work hours as necessary to perform assigned tasks.
  • Ability to meet additional demands as defined by the department


MENTAL DEMANDS:

  • Must have ability to work in often stressful environment with patients/families at various ages and levels of understanding.
  • Must have ability to concentrate on multiple priority activities.
  • Must have ability to respond appropriately to life threatening situations.
  • Must have critical thinking and problem solving skills.
Created: 2024-06-16
Reference: 073409
Country: United States
State: Florida
City: Cocoa Beach

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