HVAC Service Coordinator

Job Description

Make your mark at the world’s largest HVAC company

Daikin Applied is seeking a Service Coordinator II in our Pittsburgh office. The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.

Location: In office, Bowie, MD.

What you will do:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
• Handle customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greets customers and maintains professional and courteous customer contact.
• Organize and coordinates inventory process.
• Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier Maintains filing office equipment (copier, telephone, fax, etc.) for office.

What’s in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• 2 year degree or related experience
• 5-7 years of related experience in Mechanical, Electrical, or Plumbing service field
• Working knowledge of Microsoft Office Suite
• Strong written and verbal communication skills
• Strong organization, problem-solving, and customer service skills

Preferred Qualifications:

• Bachelor's degree may be considered in lieu of work experience
• Experience with Astea or any other service tracking software

Work visa sponsorship is not available for this position.

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements

• Multiple Medical insurance plan options + Dental and Vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays
• 40 hours paid sick time
• Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $31.50 - $39.50 in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

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