HYBRID- IT Support Technician Level 1
9AM- 5:30PM CST
Candidates within a reasonable driving distance to Lemont, IL
Monday-Friday
Candidate must be a US Citizen
The contractor is required to work a standard 40-hour week, 8 hours daily. The contractor schedule shall be Monday through Friday, 9:00 AM to 5:30 PM, excluding holidays. PLEASE NOTE: For the first 90 days, the contractor must work on-site at the client site in, Lemont, Illinois 60439, proceeding with an optional hybrid schedule.

Apex Systems, the Nation's 2nd largest Technical Staffing and Services Firm, has an opening for HYBRID IT Support Technician Level 1 for a Science & Engineering research company in Lemont for a 12 months contract plus extensions and ability to convert to full time employment.
Please email resume ASAP to Kevin, [email protected]
Scope
The contractor is expected to provide tier-1 technical support for customers with various questions and issues regarding user accounts, access and login to computer systems, and creating documentation to guide customers on how to efficiently use our IT service and compute resources.
Background
Our client is seeking a motivated and talented technical support individual to provide technical support assistance to its users, particularly for accounts, access, and other Tier-1 support matters
Tasks and Delivery
•Responsible for assisting users with the account signup, renewal, and reactivation process for access to resources.
•Responsible for providing technical support for usage of macOS and Windows OS computers.
•Responsible for maintaining macOS computer record enrollments in Apple Business Manager and JAMF Pro.
•Responsible for providing access to projects, groups, mailing lists, and Slack.
•Responsible for debugging issues with multi-factor authentication setup.
•Responsible for Improving existing helpdesk service processes where applicable.
•Responsible for tier-1 point of contact for all user issues, reviewing each ticket and elevating priority by triaging queries to the appropriate SME groups.
•Responsible for creating documentation related to getting started guides for account, project access, and usage of IT services.
•Responsible for onboarding new users at the facility/directorate.
•Responsible for assisting with user communication as appropriate.
•Responsible for updating and tracking customer-reported issues from submission to resolution.
•Responsible for the fulfillment of IT service catalog requests from customers.
Required Knowledge, Skills, and Abilities
•2 or more years of experience working in a technical support role provide Tier-1 or Tier-2 support
•Bachelor's degree in computer science, Information Technology, or related field
•Excellent interpersonal skills and ability to work effectively with a wide range of users and stakeholders
•Strong verbal and written communication skills
•Strong testing and troubleshooting skills to identify process bottlenecks
•Self-starter and a team player
•Hands-on knowledge using ticketing software (eg. ServiceNow)
•Some experience working in UNIX/Linux environments
•Some working knowledge of shell scripting or other coding experience

• Apex offers a number of resources to our contractors including:
  • Training and Development programs - We have a webinar series with global experts who deliver 3-4 technical and leadership webinars a month around hot topics/technologies such as Agile, DevOps, Angular, Node, React, JavaScript, .NET Core, Java 8/9, Redux, Ansible, Kubernetes, etc. Many of these webinars are worth certification credits for major certifying bodies such as PMI, IIBA, and CompTIA (i.e. PDU, CDU, and CEU credits). We can also provide a technical training license (eligibility required)
  • Benefits - Health, Dental, Vision, 401K, and Employee Stock Purchase Program
  • Strong Support Network - A network of Recruiters, Support Services, and Contractor Care Representatives are here to help our contractors succeed. We have a job portal which has all of our job openings with our 1,200+ clients. We also have off-boarding/end of assignment resources to help you during the transition when you're wrapping up, including a Career Coaching Program and 15+ Career Readiness workshops for job seekers
  • Awards - Apex is a proud recipient of the Best of Staffing awards for both Client Satisfaction and Contractor Satisfaction

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.